Description

The Beachside Hotel Manager is dedicated to delivering exceptional hospitality and service

excellence, with a focus on creating memorable guest experiences while driving operational

efficiency and employee engagement. Situated at a family-friendly summer resort destination,

this role features an array of premium amenities, including family-oriented activities, spacious

accommodations, a vibrant pool area, and personalized guest services tailored for all ages.

Reporting directly to the General Manager — Nantucket, the Hotel Manager will play a pivotal

role in executing the shared vision of the ownership group for this distinguished property. This

position oversees all hotel operations, including front office, sales, housekeeping, maintenance,

and food and beverage departments. The Hotel Manager is responsible for maximizing

profitability, enhancing guest experiences, and fostering a culture of excellence among the

team. The ideal candidate will possess strong leadership abilities, luxury service expertise, and

a passion for creating unforgettable moments for families in a welcoming resort environment.

HOUSING: Studio apartment on property included

PRIMARY RESPONSIBILITIES/ESSENTIAL FUNCTION

Guest Experience & Service Excellence:

• Ensure a high level of guest satisfaction from arrival to departure.
• Curate personalized experiences that reflect the hotel’s unique character.
• Maintain professional standards for ambiance, cleanliness, and employee appearance.
• Actively engage with guests and local community to build relationships.
• Utilize guest feedback to continuously improve service quality.

Operational Management:

• Oversee daily property operations to ensure efficiency and adherence to brand
• standards.
• Manage property expenses to maintain fiscal responsibility and profitability.
• Optimize inventory management processes for seamless operations.
• Implement technology solutions to enhance operational effectiveness.
• Regularly report on operational performance metrics to align with budget objectives.

Team Leadership & Development:

• Build and inspire a high-performing team aligned with service standards.
• Lead by example, demonstrating professionalism and a strong work ethic.
• Provide training and development opportunities to staff for personalized service delivery.
• Foster a collaborative environment by assisting team members as needed.
• Promote a positive workplace culture that values professionalism and innovation.

Collaboration & Coordination:

• Partner with relevant departments to ensure cohesive operations and guest experiences.
• Work closely with the Sales team to manage events and specialty programming.
• Coordinate with maintenance teams to uphold property standards and address repairs.
• Build relationships with stakeholders to support operational objectives.

People Support:

• Championing a positive workplace culture and enhancing team member engagement.
• Collaborate with HR to ensure compliance with employee obligations and policies.
• Assist in managing visa processes and housing logistics for seasonal staff.
• Support employee development initiatives to enhance retention and growth.

Crisis Management & Problem Solving:

• Identify and address operational challenges with creativity and professionalism.
• Respond promptly to guest complaints, ensuring alignment with service excellence.

Requirements

Requirements & Experience

Experience: Minimum 3 years in boutique or hotel management. Background in seasonal

markets is highly desirable but not required.

Leadership: Proven ability to build and inspire high-performance teams, fostering a culture

of excellence and collaboration.

Adaptability: Flexibility to meet the demands of a dynamic, 24-hour luxury operation that

sees volume fluctuation in a seasonal market.

Problem Solving: Strong analytical skills and the ability to resolve challenges creatively.

Tech-Savvy: Proficiency with G-Suite, Apple applications, and hospitality systems.

Soft Skills: Exceptional interpersonal, communication, and presentation skills.

Passion for Hospitality: Commitment to maintaining the highest standards of service and

guest experience.

Summary

ABOUT COLLARED MARTIN HOSPITALITY

Established in January 2025, Collared Martin Hospitality operates the Faraway brand, along

with a collection of independent lifestyle & luxury boutique hotels, restaurants, and cocktail

clubs. Currently, we operate across Blue Flag Capital's award-winning portfolio of more than $1

billion of hospitality real estate assets. We value the power of genuine, personal relationships,

inspired by the Collared Martin’s symbolism of exploration, loyalty, and homecoming. Our

commitment to infusing soul back into hospitality and creating a culture rooted in profound

attention to detail and local authenticity ensures that every interaction is an opportunity to

connect and inspire. We pride ourselves in making each property a destination that resonates

with its setting, where the experience itself becomes the true souvenir.