General Duties  Download Bank Statements and ensure to send it to the branches daily  Ensure that receipts, cheques, EFT remittances and Branch Banking are processed daily in a timely and efficient manner against individual customer accounts  Download and process BPAY, Paybyphone and Credit Cards, Web payments and reconciliations  Process Journals such as Refunds, Rebates, Debt Collection Expenses, Bad Debt Recovered, Legal Costs, transfers and workers compensation  Investigate queries as they arise and liaise with the relevant internal or external customers to obtain the relevant information to clear the matter  Assist the team with other duties when needed: sort and open mails, allocation of cheques, allocation of EFT’s  Send Direct Debit Reports quarterly and process rejections  Clean All Bank Statements Monthly and allocate them in their respective General Ledger  Update invoices and credit notes  To comply with the Group credit policy to streamline and maintain consistent business processes throughout all departments  Maintenance of process mapping of day to day activities including updated work instructions on all major procedures pertaining to your role  Deliver improved customer service and add value in the Shared Services Team – provide recommendations to the Supervisor and/or Financial Controller on any areas that enable more efficient / improved timely processes  Delivery of other Ad-hoc duties as required by Business from time to time