About CRNCY Group

CRNCY Group is a leading fintech holding and investment company on a mission to unleash the economic power of the Caribbean and Latin America. We bridge the gap between traditional cash-heavy ecosystems and the digital future by streamlining access to credit for the underserved. Our proprietary technology leverages alternative data and AI to solve what legacy institutions can’t.

The Role: Who Are You?

You are a "Product-minded" analyst. Perhaps you started your career as a Business Analyst or a PM, but you’ve since graduated into a specialization in business process architecture at enterprise scale. You are a rare hybrid: you have the agility, drive, and passion to thrive in a 10-person San Francisco startup, yet you possess the rigor and experience to slide seamlessly into a Senior BA role for a major "Big Four" bank in Charlotte.

This is a Product-adjacent role. You will work in concert with our Product team, focusing on internal process mapping and translating those into the functional requirements that drive our SaaS implementations and proprietary builds. You aren’t here to dictate the product roadmap; you are here to architect the internal workflows that allow Product and Engineering to build amazing, scalable solutions, and assist company Leadership in authoring workflows and optimizing processes.

What You’ll Do

Process Mapping & Optimization: Deep-dive into our internal workflows—from loan origination to collections—and map them with surgical precision. You make the "how" visible so Product can build the "what."

Translate Strategy to Execution: Convert complex business processes into clear, functional requirements and user stories for our engineering teams and SaaS implementation partners.

The "Ambiguity" Whisperer: Extract requirements from business users who may be poor communicators or unfamiliar with Product methodology. You turn vague pain points into actionable technical specs.

Solution Architecture Contribution: Participate in high-level architecture conversations. You don't need to write the code, but you must understand how data flows between systems to ensure your process designs are technically feasible.

Pragmatic Documentation: You are a supreme documenter who knows that over-documenting is as useless as no documentation. You strike the perfect balance of brevity and detail.

Your DNA

Prompt Engineering Ninja: You don’t use AI casually. You leverage it to accelerate your workflow, automate documentation, and solve problems with 10x efficiency.

Serious Team Player: You know that group success is individual success. You are driven by the internal customer experience—if the internal tools work perfectly, the external customer wins.

Supremely Confident, Not Arrogant: You’ll defend your ideas with data, but you know you'll never stop learning. You believe the most junior employee may have the best idea in the room.

Expert Communicator: You are a superb writer. You could take an internal spec, publish it on the company webpage, and do so with pride knowing it represents the brand perfectly.

What Success Looks Like

Two Weeks: You have a strong understanding of our customer journeys and critical workflows. You’ve produced visuals mapping these flows and have a general grasp of our current technical transformations.

One Month: You’ve mapped the majority of central business workflows and identified optimization gaps. You’re making material contributions to functional specs for a massive software implementation already underway.

Three Months: You’ve mapped all business processes and are suggesting optimizations. You are seen as the "go-to" resource for process knowledge—if you don't know the answer, you'll get it, document it, and ensure it’s never a "missing" piece again.

The Logistics

Location: Remote across North / Central / South America.

Reporting: Reports to Technology leadership; considered part of the Product discipline, working closely with the Executive and Engineering teams.

Tooling: Strong grasp of modern business software/tooling outside the Microsoft stack (Miro, Figma, etc.).