CLASS TITLE:  COMPUTER MAINTENANCE TECHNICIAN

 

BASIC FUNCTION: 

 

      Perform a variety of skilled and technical duties related to the installation, repair, alteration and maintenance of microcomputers, computers, printers and other peripheral equipment; train District personnel in use of microcomputers and related software operation.

 

REPRESENTATIVE DUTIES:

 

• Perform a variety of skilled and technical duties related to the installation, repair, alteration and maintenance of microcomputers, computers, printers and other peripheral equipment; schedule repairs or installations.


• Develop and conduct one-on-one and group training of District personnel in use of microcomputers and related software.


• Inspect, isolate and diagnose system malfunctions and determine appropriate repair procedures; replace defective parts and restore to proper operation of equipment; analyze and resolve general software malfunctions.


• Develop and maintain cable location diagrams for local area networks, device sharing and computer terminals.


• Install microcomputer hardware systems and software, including upgrades and enhancements.


• Perform preventive maintenance on printers including cleaning, lubricating, adjusting mechanical parts and checking cables and connectors as necessary; dust circuit boards and disk drives.


• Install mainframe equipment including terminals, printers and modems; determine appropriate location for installation; install cables and connect devices and test device for proper operation.


• Maintain and repair data terminals and a variety of data communications equipment, including multiplexer equipment, span equipment, modems and interfacing equipment.


• Move equipment to new locations as requested; reroute and install communication cables for new location; test system to assure proper operation.


• Perform component level equipment repair; remove defective components and replace and initiate test procedures according to established procedures; locate and request replacement components.


• Operate multimeters, oscilloscopes, signal injectors, and digital logic probes to test circuiting by signal injection method; operate hand tools, protocol analyzers, floppy disk analyzer, diagnostic software, soldering iron and cable testing equipment.


• Communicate with a variety of departments regarding the repair and installation of computer equipment; communicate with vendors and manufacturers regarding parts, pricing, purchases and product information to find best source of supply.


• Provide assistance, information and technical expertise to faculty, administrators and students regarding the safe and proper operation, care and maintenance of computerized equipment.

                                                    

 

REPRESENTATIVE DUTIES - continued:

 

• Maintain records of computer and network repairs, materials used, moving and installation activities and work orders; maintain records of maintenance supplies used; maintain an adequate spare parts inventory.


• Perform related duties as assigned.

 

KNOWLEDGE AND ABILITIES:

 

      KNOWLEDGE OF:

• Computerized and electronic equipment including microcomputers, computer terminals, peripherals and other data communication equipment.


• Methods, equipment and tools used in the skilled repair and servicing of computer equipment.


• Electronic and electrical theory and practices.


• Analog and digital communications equipment and maintenance techniques.


• Safety practices and precautions used in working with computer equipment.


• Operation of a variety of testing equipment, hand and power tools and measuring instruments.


• Basic DOS commands and computer operations.


• Technical aspects of the computer field.


• Diagnostic techniques and procedures used in computer and electronics repair.


• Basic record-keeping techniques.


• Interpersonal skills using tact, patience and courtesy.


• Health and safety regulations.

 

      ABILITY TO:

• Perform a variety of skilled and technical duties related to the installation, repair, alteration and maintenance of microcomputers, computers, printers, modems, multiplexers, span equipment and other data communications equipment.


• Install computers and related equipment at District sites.


• Operate electronic measuring instruments, testing equipment and tools in a safe and proper manner.


• Read and interpret schematics and blueprints.


• Read, interpret and implement technical service manuals and schematic diagrams to repair assigned computer and peripheral equipment.


• Plan and lay out installation and repair work including estimating labor and material costs.


• Maintain records related to work performed.


• Establish and maintain cooperative and effective working relationships with others.


• Analyze situations accurately and adopt an effective course of action.


• Work independently with little direction.


• Lift heavy objects.


• Install projection equipment, use power tools, install and terminate network cabling, install IP phones, install IP cameras, travel to different sites for technology support.

                                                   

 

EDUCATION AND EXPERIENCE:

 

      Any combination equivalent to:  two years college-level course work in electronics and two years increasingly responsible experience repairing and servicing computer terminals, microcomputers and data communications equipment.