HiringCafe
Posted 2w ago

Catering & Conference Service Manager

@ Valencia Hotel Group
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Arlington, Texas, United States
OnsiteFull Time
Responsibilities:Oversee client functions, Provide conference services, Coordinate with hotel departments
Requirements Summary:Two to three years of progressive experience in a full-service hotel environment; strong written and spoken communication; knowledge of health, safety, and legal regulations; proficient computer and math skills; ability to work a flexible schedule including nights, holidays, and weekends.
Technical Tools Mentioned:Delphi, Microsoft Office, POS Systems
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Job Description

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!



Come be a part of an AWARD-WINNING TEAM.



Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. 





Status: Exempt

Reports to: Director of Sales & Marketing






JOB SUMMARY



Responsible for selling and servicing catering accounts, entertaining and maintaining relationships with existing accounts to meet and/or exceed food and beverage revenue goals. This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time. 






ESSENTIAL DUTIES & FUNCTIONS




  • Oversee client functions to ensure customer satisfaction.

  • Provide conference services for most in-house groups, conferences and meetings.

  • Work with other departments within the hotel to provide quality service.

  • This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

  • Achieve budgeted revenues and expenses and maximize profitability related to the sales department.

  • Maintain and correct procedures for credit control, financial transactions, and security of financial assets.

  • Promptly respond to and resolve client requests, complaints, or questions in a courteous and timely manner.



Any other duties as assigned by an immediate supervisor.