Inside Sales & Appointment Optimization Specialist

Who We Are

Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte, Columbia, Asheville, and Greenville. We are a third-generation, family-owned and operated company, committed to quality craftsmanship and long-term customer relationships. At Joyce, we take pride in manufacturing the majority of our own products, allowing us to deliver superior quality while supporting the communities we serve.

Position Overview

Joyce is seeking a driven Inside Sales Conversion Specialist to maximize the effectiveness of our in-home sales calendar. This role goes beyond basic appointment setting — you will be responsible for confirming appointments, re-engaging hesitant homeowners, and ensuring valuable opportunities do not fall through the cracks.

You will work closely with warm leads who have already expressed interest, using strong phone skills and a consultative closing approach to solidify appointments and improve overall show rates. The ideal candidate brings an inside sales mindset, thrives in a metrics-driven environment, and knows how to confidently guide unsure customers toward a firm next step.

This position is ideal for individuals who enjoy phone-based selling, objection handling, and playing a direct role in driving revenue for the field sales team.

Compensation

This role offers an hourly base rate plus commission and performance incentives.

Compensation Includes:

$15–$17 per hour base rate
Commission and performance bonuses tied to confirmed appointments and show rate performance
Total earning potential of $25–$32+ per hour based on performance
Additional incentives for calendar optimization and recovery of at-risk appointments

What You’ll Do

Make daily outbound calls to warm leads and previously scheduled homeowners
Confirm upcoming in-home appointments and reinforce customer commitment
Re-engage hesitant or “not ready” prospects and move them forward in the sales process
Optimize the in-home sales calendar to minimize gaps, cancellations, and no-shows
Use a consultative, closing-focused approach to secure firm appointments
Educate homeowners on Joyce products and the value of the in-home consultation
Handle inbound inquiries and appointment changes with urgency and professionalism
Partner closely with the In-Home Sales team to ensure strong appointment quality
Accurately document call activity, outcomes, and customer insights in CRM
Meet or exceed daily call, confirmation, and show-rate performance goals

You’ll Be a Good Fit If You Have

Inside sales, appointment setting, call center, or phone-based sales experience (strongly preferred)
Proven ability to handle objections and confidently ask for the appointment
Strong verbal communication and active listening skills
A persistent, follow-up oriented mindset that does not let opportunities slip away
Comfort working toward performance metrics and conversion goals
High level of organization and attention to calendar detail
Reliable transportation to and from work
Flexibility to work evenings and weekends based on business needs
Ability to stay motivated in a fast-paced, high-volume environment

Benefits

Health, Dental, and Vision Insurance
401(k) with a 25% uncapped company match
Flexible scheduling with control over your calendar
Employee discounts on home improvement services
Employee Referral Bonus Program

Why Joyce

Over 70 years of proven success as a third-generation, family-owned and operated company
Daily warm leads provided to fuel your success
High-quality, American-made products
Strong marketing support and brand recognition
A team-oriented environment focused on growth and long-term success

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