Are you looking for a stable job at a company identified as an essential business with full benefits, paid time off, and employee recognition?  We welcome you to join our distinguished company as we provide premier security services in the most prestigious neighborhoods in Los Angeles.

 

Position Summary:

We are looking for a skilled problem solver to join our team as a Service Coordinator. We need an enthusiastic individual who can listen to customer service issues, offer a solution, and schedule technicians to go to client homes and install/resolve alarm and other security system items.

 

Essential Duties and Responsibilities:

• Answer incoming customer phone calls and take appropriate action for each call


• Answer incoming internal employee calls for job scheduling using our automated scheduling system


• Maintain customer satisfaction ratings based on explicit criteria set forth by the company


• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issues requires managerial input


• Input data into the company computer platform to keep each customer record updated


• Coordinate with the service and installation management