Summary

This Aerospace Inside Sales & Sales Operations Specialist is a commercial force-multiplier for Dunmore International’s aerospace business. The Aerospace Inside Sales & CRM Solutions Specialist sits at the intersection of revenue execution, CRM ownership, and cross-functional coordination. The position exists to increase sales velocity, improve forecast accuracy, and ensure that Dunmore’s CRM platform is a trusted operating system for the commercial organization.

This is not a traditional inside sales role and not a pure Salesforce admin position. It is designed for a commercially minded professional who thrives on ownership, structure, and impact in a technically complex, regulated market.

Essential Duties and Responsibilities

Aerospace Inside Sales (Primary Commercial Focus)

• Own and manage a defined portfolio of Tier 2 aerospace and defense supplier accounts, serving as the primary commercial point of contact for repeat programs, material specifications, and platform-driven opportunities
• Qualify and progress inbound aerospace leads—primarily from Tier 2 suppliers and sub-system manufacturers—originating from marketing, trade shows, and technical inquiries
• Support Aerospace BD Managers by managing opportunity flow, follow-ups, quotes, samples, and next steps
• Act as a consistent customer-facing point of contact for program status, commercial coordination, and basic technical questions
• Maintain working knowledge of Dunmore’s aerospace-relevant materials, including coated, metallized, laminated films and specialty substrates
• Identify and advance upsell and cross-sell opportunities aligned with customer programs and long-term platforms
• Support sales forecasting, opportunity reviews, and Tier 2 account planning for aerospace programs
• Back-up Customer Service overflow
• Support International customer inquiries

CRM Ownership & Sales Operations (Equal Priority)

• Serve as the day-to-day owner of CRM platform for the commercial team
• Maintain account structures, opportunity stages, data hygiene, and activity discipline
• Build and maintain dashboards and reports for pipeline, forecast accuracy, lead conversion, and account activity
• Manage lead flow, routing, and lifecycle discipline in coordination with Marketing
• Act as first-line support for CRM users, training, and process questions
• Identify and implement CRM process improvements that reduce friction and improve adoption
• Partner with Sales Leadership, Marketing, and IT on CRM enhancements and integrations

Cross-Functional Enablement

• Coordinate with Engineering, Operations, Quality, and Supply Chain to support aerospace customer requirements
• Ensure customer commitments, documentation needs, and internal handoffs are tracked and visible
• Translate CRM data into actionable insights for leadership decision-making