Telit Cinterion Field Applications Engineer (FAE) - deviceWISE & AI Solutions

Location: United States (Remote)

Telit is seeking a highly skilled and industry experienced Field Applications Engineer (FAE) to support pre-sales activities and lead customer implementations of our deviceWISE Edge, deviceWISE Cloud, and AI/Visual Inspection solutions. This role blends customer-facing solution engineering with hands-on integration, configuration, and commissioning work across industrial automation, connected machines, and AI-driven manufacturing quality solutions.

FAEs play a critical role in helping customers achieve value quickly designing solutions, building proofs of concept, deploying integrations, and enabling customer teams to scale across plants and enterprise operations.

Pre-Sales Engineering & Customer Engagement

· Partner with Sales to design and deliver high-impact demos, PoCs, and technical workshops.

· Translate customer use cases into solution architectures leveraging deviceWISE, Visual Inspection, AI pipelines, SPC integration, and cloud/edge orchestration.

· Present technical capabilities to engineering, IT/OT, and executive stakeholders with clarity and confidence. 

Professional Services & Implementation

· Lead customer onboarding, solution configuration, edge connectivity setup, logic development, and AI model integration.

· Implement workflows for PLC connectivity, machine data collection, quality use cases, and enterprise integrations.

· Configure and tune deviceWISE logic, tags, triggers, Visual Inspection test flows, and dashboards.

· Support scale-out deployments across multiple production lines, stations, and plants. 

· 2–6 years in Field Applications Engineering, Controls Engineering, SCADA/IIoT integration, or similar technical roles.

· Bachelor’s degree in engineering, Computer Science, or related technical field preferred.

· Equivalent professional experience in industrial automation or IIoT ecosystems acceptable. 

· Exposure to AI/ML manufacturing solutions—especially visual inspection, defect detection, SPC integration.

· DeviceWISE logic programming, scripting languages (Python preferred), or automation logic.

· Experience with Jira or similar systems for tickets, sprint tracking, and agile processes.

· Understanding of logic flows, debugging methodology, and structured programming concepts.

· Familiarity with APIs, REST interfaces, MQTT/OPC-UA messaging, and data pipelines.

 Technical Support & Problem Resolution

· Investigate, troubleshoot, and resolve technical issues in customer environments (edge, gateways, cloud, AI models).

· Analyze logs, workflows, network paths, and configurations to identify root causes.

· Escalate critical issues to R&D with clear documentation and reproduction steps.

Cross-Functional Collaboration 

· Work with Product Management and Engineering to validate new features, provide customer feedback, and test pre-release builds

· Contribute to internal knowledge bases, best-practice guides, and implementation playbooks.· Enable partners, system integrators, and customer engineering teams through training and documentation. 

Travel & Availability

· Travel as needed for customer onsite work (implementations, PoCs, troubleshooting). Typically, 40-60%+

· Occasional after-hours or weekend support for critical activities during cutovers or production events. 

Critical Skills & Competencies

· Strong analytical problem-solving abilities and the ability to quickly learn new technologies.

· Ability to translate complex customer requirements into practical, scalable solutions.

· Excellent verbal and written communication skills for technical and non-technical audiences.

· Ownership mentality: proactively drives issues to resolution and ensures customer success.

· Strong organization and documentation habits—clear, repeatable, scalable.

Primary Technical Requirements

· SCADA, HMI, MES, or similar plant automation software background

About Telit Cinterion 

Telit Cinterion is a global leader in Industrial IoT, offering edge-to-cloud platforms that enable seamless, secure, and scalable connectivity. Our deviceWISE platforms power mission-critical operations across manufacturing, automotive, heavy equipment, energy, and logistics by connecting machines, controls, AI systems, and enterprise applications.

Customer solutions include SCADA/IoT Software, machine connectivity, visual inspection AI, SPC quality analytics, cloud integrations, remote monitoring, and scalable orchestration across enterprise operations