Are you passionate about solving technical challenges and delivering exceptional customer experiences? Lenovo is looking for a Premier Support Technical Specialist to join our elite support team, serving our valued customers in Poland. If you thrive in a fast-paced environment and enjoy working with cutting-edge technology, this is your opportunity to shine.

What You'll Do:
Diagnose and resolve hardware/software issues remotely via phone and email
Perform effective troubleshooting across Lenovo's client product portfolio (notebooks, desktops, monitors, smart devices)
Dispatch parts and coordinate with field engineers for onsite repairs
Collaborate with Technical Account Managers to ensure timely case resolution
Deliver top-tier customer communication and case management from start to finish
Educate customers using your expertise and Lenovo's documentation
Share insights on recurring issues to improve team knowledge
Take ownership of your workload and drive cases to closure

What You Bring:
Solid knowledge of Windows OS and Microsoft products
Troubleshooting skills across hardware and software platforms
Strong problem-solving and prioritization skills
Excellent verbal and written communication in Polish and English (business fluent)
Ability to view issues from multiple perspectives
Proactive mindset and eagerness to learn

Nice-to-Haves:
Experience in IT services or working with field service providers

Familiarity with AI-assisted productivity tools (e.g., Copilot, ChatGPT, Microsoft 365 AI features and ability to leverage AI for knowledge search, troubleshooting, and documentation

What We Can Offer You: 
Life Insurance 
Private Medical Insurance 
Pension Plan 
Multisport Card    
Employee Assistance Program, e.g., for health, legal & financial consultancy 
Internal E-learning Development Platform Available for Employees