Job Summary:
This role is a Senior Business Analyst with experience in IT solutions to join our Client Experience Practice. The Senior Business Analyst role participates in meetings for business analysis, functional design, business process design, and user enablement needs. This role is part of a project team that is responsible for overseeing customer’s needs to ascertain requirements, strive to build and maintain strong customer relations as well as ensure client expectations are successfully met.
Job Duties:
- Assists with requirements gathering and discovery workshops for custom IT solutions
- Conducts current state assessments of business processes and supporting systems
- Performs gap and data analysis in support of identifying improvement opportunities
- Supports developers by providing functional clarification and setting expectations with team and client
- Identifies, documents, and manages change; transitions delivered solution to end users
- Authors and creates design artifacts such as functional design specifications, low fidelity wireframes, use cases, user personas, data dictionaries, process and data flow diagrams
- Contributes to the strategy, governance, and design of IT solutions
- Documents, socializes, and triages issues, defects, and enhancement requests
- Reviews traceability matrices, change requests, test plans and cases, user guides, capability discovery and delivery roadmaps
- Plans and executes test plans and test cases; ensure overall quality of solution is preferred
- Other duties as required
Supervisory Responsibilities
- N/A
Qualifications, Knowledge, Skills and Abilities:
Education:
- Bachelor’s degree, required
Experience:
- Four (4) or more years professional experience as a Technical or Functional Business Analyst or equivalent IT solutions and technology role, required
- Experience gathering, documenting requirements and leading working sessions, required
Software:
- Experienced with one (1) or more of the following solutions, required:
- Microsoft 365;( SharePoint, Teams, OneDrive, Viva, or Copilot)
- Custom Application Development
- Data analytics
- Enterprise Business Applications (ERP, CRM, or HCM)
- Cybersecurity
- Microsoft Technologies proficient in Excel, Word, PowerPoint and Outlook, required
- ShareGate and Microsoft’s Migration Manager tools, preferred
- Azure DevOps, JIRA, Visio or other project management tools, preferred
- Axure, Figma, or other prototyping and interface design tools, preferred
Other Knowledge, Skills & Abilities:
- Knowledge of the software development life cycle and demonstrate the ability to multiple teams
- Ability to proactively identify risks and participate in the mitigation plan
- Ability to solve problems, identify solutions, and appropriately escalate issues
- Excellent communication and presentation skills, both verbal and written
- Excels at operating in a fast-paced technical environment
- Must be willing to travel to the client as needed
Keywords: Business Analyst, BA, Quality Assurance, PowerPoint, Tableau, Qlik, Balsamic, JIRA, Enterprise Tester, Requirements Gathering, User Experience, Testing, User Enablement, Data Visualization, SharePoint, Application Development, Software, Definition, .Net, Java, Office 365, Custom Applications, Data Analytics, CRM, Cloud Strategy
Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.
National Range: $80,000 - $110,000
Maryland Range: $80,000 - $110,000
NYC/Long Island/Westchester Range: $80,000 - $110,000
Company
Join us at BDO, where you will find more than a career, you’ll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world.
At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.
BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.
We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on:
- Welcoming diverse perspectives and understanding the experience of our professionals and clients
- Empowering team members to explore their full potential
- Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities
- Celebrating ingenuity and innovation to transform our business and help our clients transform theirs
- Focus on resilience and sustainability to positively impact our people, clients, and communities
- BDO Total Rewards that encompass so much more than traditional “benefits.” Click here to find out more!
*Benefits may be subject to eligibility requirements.
Equal Opportunity Employer, including disability/vets