Overview:
Responsible for working in collaboration with the Emergency Communications Manager to coordinate and delegate the responsibilities of the team. Participates in disaster recovery preparation. Maintains and updates several reference logs in the Communications Center. Coordinates training efforts for new hires and the continuing education of existing telecommunicators. Maintains scheduling and time off requests of the telecommunicators. Assists the leadership team with the creation and maintenance of policies and procedures and performs other duties as assigned. Collaborates with internal departments, stakeholders, and external parties to ensure well-coordinated and high-quality telecommunications efforts from the Emergency Communications staff.

Department Description:

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure:
Not Applicable

Education:
High School Diploma or Equivalent Required - And Associate's Degree Related Field Preferred

Experience:
2 Years Telecommunications In Law Enforcement And Dispatch - Emergency Required