What do we offer YOU?

• Very competitive compensation package


• Collaborative team environment


• Career Growth with an active mentorship program to help guide your advancement as an IT Professional


• Health, dental, vision, sick and vacation leave, cell phone reimbursement_, gym membership, and more


• 401(k) with a generous employer match

Who are YOU?

You are an experienced Helpdesk Support Professional with 1-3 years of helpdesk technician experience. You enjoy interacting with clients to solve their IT problems and issues, and working in a collaborative team environment.

The work, conducted from the business office, requires communication with clients, so excellent communication skills are necessary. Previous experience in a similar client relationship is also required. Our clients will rely on your cool and calm demeanor, combined with extensive knowledge of all aspects of technology, which is a critical requirement.

What does your day/week look like?

• Support Clients with technical issues involving Microsoft's core business applications, Cloud offerings, and virtual environments.


• Troubleshooting workstations, networks, and servers


• Manage and support disaster recovery and business continuity solutions


• Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and security


• Remote access solution implementation and support: VPN, Terminal Services, and Citrix


• Maintain documentation for hardware, applications, and SOPs


• Communication with Clients to keep them informed of incident progress, and notification of impending changes