Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. , the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. YOUR ROLE We are seeking a motivated and experienced Customer Service Manager to lead an important division of our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures and setting customer satisfaction goals. To qualify for the role, the ideal candidate will have proven experience working in a customer service supervisor’s position, with excellent knowledge of the latest industry trends, measurements of customer service performance and experience with transformation of teams and CS tools. In addition to being an excellent communicator, you will also demonstrate strong leadership and interpersonal skills. Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow them through to resolution Develop service procedures, policies and standards Analyze customer satisfaction KPIs, performance metrics, statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industry’s developments and apply best practices to areas of improvement Control resources and utilize assets to achieve qualitative and quantitative targets Maintain an orderly workflow according to priorities YOUR PROFILE 3-5 years of working experience as a Customer Service Supervisor BSc degree in Business Administration or related field Excellent knowledge of management methods and techniques, experience in team transformation will be considered an asset Working knowledge of customer service software, databases and tools Awareness of industry’s latest technology trends and applications Deep knowledge of customer service performance metrics analysis Ability to think strategically and to lead Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation Fluency in English Apply now and Vibe with Us! The Edenred State of mind - We are a unique company. We are looking for new employees who will embrace the Edenred adventure with the same intensity and passion as we do. They will feel right at ease at Edenred because they like to push back the boundaries, try new things, constantly improve, win and grow. We need women and men who share our ambition, who are looking to perform, challenge us and themselves to move forward every day. We are looking for women and men who want to vibe with us.