Responsibilities:

• Delegating and directing service tasks, monitoring the progress of current projects, and managing our service team members to ensure the team’s objectives and sales goals are met.
• Oversees the timely creation, completion, and accuracy of work orders to assure jobs can be executed quickly and accurately.
• Handling customer service calls and complaints and concerns quickly and professionally to maintain good customer relationships and to ensure repeat customers.
• Assisting with or performing administrative tasks, such as managing and updating invoices, processing new service orders, and tracking inventory.
• Auditing our service department to ensure the company’s high standards, efficiency, and productivity goals are met.
• Oversee the scheduling of our technicians for small to large projects with tactical skills to continuously adjust and adapt scheduling to changing needs.
• Coordinate and manage weekly service meetings.

• Continually updates Syteline system data build/entry, invoicing, ordering equipment. Account for labor hours.

• Respond to emergency line service requests.
• Interprets job orders, field service requests and estimates worker hour requirements for completion of job assignments.
• Recommends measures to improve production methods, equipment performance, and quality of product.
• Analyzes and resolves work problems or assists workers in solving work problems.
• Performs duties in a professional manner and works well with others or in a team setting.
• Observes safe work practices and safety methods; performs other duties as assigned.
• Work with GM and Finance Manager to forecast and report service financial information
• Provide GM and Finance Manager with tracking info, as required.

 Required Qualifications:

• Two-year college, technical school, trade school; or five to ten years related experience and/or training; or equivalent combination of education.
• Previous sales and/or management experience in a fast-paced service company is preferred
• Strong industry knowledge
• Excellent leadership, communication, sales, and customer service skills
• Can easily work with complex computer software and analytical tools
• Continuous improvement skillset and organizational best practices
• Strong creative thinking and problem-solving skills
• The ability to work under pressure and handle stress
• Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.

Must have a valid driver’s license.