Job Summary

The Operations Manager will supervise daily branch operations while planning, scheduling, and directing branch personnel to ensure customer satisfaction, increase revenue and drive productivity.

Key Responsibilities

• Provides operational leadership for areas of the branch including; Inventory Management, Loss Prevention, Risk Management, Customer Service, Order Management and Training / Development


• Monitors/drives operational efficiencies and is accountable for key operational metrics


• Plans and supports sales and marketing activities


• Equips sales with the information, tools, and learning to drive sales effectiveness


• Communicates regularly and partners with Branch Manager and corporate office teams


• Provides information regularly to corporate management


• Participates in development and design of process improvements


• Participates in refinement and analysis of current operational policies and procedures


• Monitors branch operating expenses such as stationery expenditures and freight costs Conducts branch quality meetings to communicate information and resolve problems


• Assists with requests relating to inventory management, scheduling, recalls, service problems, procurement of supplies, etc.


• Maintains the highest standard of quality and safety for branch personnel


• Stays current and is responsible for implementing applicable safety regulations at the branch location


• Performs other tasks as required

Qualifications (Knowledge/Skills/Abilities/Experience)

• Minimum of 5 years of Operational Experience


• Minimum of 3 years managerial experience


• Experience in development of operational procedures and programs


• Detail orientation; ability to review and assess details quickly


• Excellent interpersonal communication skills both in-person and on the phone


• Numbers Oriented; Profit and Loss Statement management experience required


• Solution Oriented; able to determine solution for multiple levels of the business


• Ability to effectively manage one's own time and the time of others


• Ability to demonstrate teamwork, leadership and flexibility


• Strong written and verbal communication skills


• Must be able to work in fast paced environment


• Experience with JD Edwards software a plus

Physical requirements

• Stand, use hands, and reach with hands and arms


• Walk, stoop, kneel, crouch, or crawl


• Sit, climb or balance


• Lift and/or move up to 110 pounds. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus


• Exposure to moving mechanical parts


• Occasionally exposed to fumes or airborne particles


• May be exposed to a wide range of temperatures


• The noise level is usually loud


• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions