Housekeeping Job Description

Organization:

• Ensure the tools you need for your shift are well organized and you have all the materials you will need during your shift.
• Report for duty on time in line with the posted schedule.
• Submit specific time off request prior to schedule being posted.
• Be aware of your scheduled shifts and learning sessions.
• Be aware of department standards, goals objectives and performance.
• Be aware of specific guest requests.

Direct Activities:

• Clean, prepare and review guest rooms that have been assigned to you.
• Maintain a safe and secure environment for yourself, the guests and your co-workers.
• Respect the privacy of others and maintain behaviors in line with the company’s security, operating process and environmental policies.

Guest Facing Activities:

• Deal with any guest inquiries in a positive manner and in line with standards.
• Be proactive in ensuring all guests are acknowledged in a timely and appropriate manner.

Team Work:

• Ensure your behavior respects the perspective, privacy, safety and security of your co-workers.
• Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements.
• Apply yourself fully during team training and learning exercises.
• Report on time for your scheduled shift.
• Focus on the customers’ needs.
• Be flexible and adaptable.
• Approach change with a positive attitude.
• Demonstrate pride in your work.