Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Europe Risk Outsourcing Officer (1LoD)

Overview

The Outsourcing Officer will join the Strategy and Business Excellence team and report to the VP Risk Program Lead for Europe. This role plays a key part in strengthening Mastercard Europe’s risk and regulatory posture by leading the implementation and execution of a comprehensive Outsourcing Framework, aligned with SIPS regulatory requirements.
Beyond outsourcing, the role contributes to the implementation of broader risk frameworks, including Operational Risk and Controls, supports embedding a strong risk culture across the organization, and partners closely with first and second line risk functions across Europe. The Outsourcing Officer will regularly report progress to quarterly executive risk committees and help ensure that risk management remains practical, forward looking, and well integrated into business decision making.
The Strategy and Business Excellence team focuses on:
• Ensuring a future proof business model that evolves with the changing payments landscape and regulatory environment
• Optimizing value based pricing structures
• Delivering analytics and business insights that support growth
• Developing and communicating strategic priorities, findings, and recommendations to European and global executive leadership

The Role

In this role, you will work closely with Third Party Risk Management, Sourcing, Intercompany, and Regulatory teams across Europe. As this is a newly created role, you will play a key part in shaping ways of working, building strong partnerships, and establishing effective governance for outsourcing activities.
Key responsibilities include:
• Lead the implementation and execution of Mastercard Europe’s outsourcing framework and strategy, in line with regulatory requirements
o Identify, monitor, and manage risks arising from outsourced and subcontracted services
o Ensure appropriate controls and mitigation actions are in place
o Coordinate closely with Sourcing, Third Party Risk Management, Intercompany Agreements & Service Governance teams, and second line Risk and Regulatory functions
• Assess and manage risks linked to outsourced services, maintain a comprehensive outsourcing register, and partner with business owners to ensure ongoing monitoring and remediation
• Identify and support large, cross functional, regional, or divisional risk initiatives critical to the success of Mastercard Europe’s business model
• Manage highly confidential and sensitive risk assessments with the highest level of integrity and discretion
• Support Operational Risk initiatives for high risk processes using Mastercard’s Operational Risk and Controls (ORC) framework, including risk assessments, control evaluation, documentation, and remediation tracking
• Support the preparation of quarterly executive risk committee materials (e.g., risk heatmaps, action plan status, control effectiveness), coordinating inputs across divisions, functions, and business units
• Support the ongoing maintenance of the Europe regional risk and control register
• Contribute to the rollout of risk framework training and continued embedding of risk culture across the European organization

All About You

You are a motivated, results driven professional with a strong attention to detail and a natural ability to work across functions and cultures. You are comfortable operating at different levels of the organization and enjoy building trusted relationships to drive outcomes in a complex, evolving environment.
What you bring:
• Undergraduate degree
• Experience in outsourcing, supplier, or third party risk management
• Familiarity with European Central Bank (ECB) supervisory or oversight expectations
• Regulatory or risk reporting experience (a plus)
• Proven project management experience with strong organizational skills
• Ability to work independently with a high degree of accuracy and accountability
• Comfort operating in an evolving environment, shaping scope, and proactively building effective stakeholder relationships
• Payments industry experience and exposure to financial institutions (a plus)
• Confidence interacting with senior leadership and executive stakeholders
• Excellent communication skills, including verbal, written, interpersonal, and presentation skills in English
• Strong critical thinking and influencing skills, with a collaborative and pragmatic mindset

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.