We are seeking an experienced SAP Developer (ABAP / Fiori) to provide Application Management Support (AMS) for SAP applications in ECC and/or SAP S/4HANA landscapes.

 

The role focuses on L2/L3 production support, including incident and problem management, service requests, root cause analysis (RCA), bug fixes, and minor enhancements within agreed SLAs. You will work closely with functional consultants, basis/security, and integration teams to ensure stable operations and continuous improvement.

 

Experience supporting SAP BTP / cloud extensions (e.g., BAS, CAP, CPI/Integration Suite, BTP services) is an added advantage, especially for troubleshooting side-by-side extensions and cloud integrations.

 

Exposure to SAP Build: Business SAP Build Process Automation, SAP Build Apps, SAP Build Code, and Joule Studio is an added advantage.

 

Key Responsiblities

 

1. AMS / Production Support (L2/L3)

• Own L2/L3 support for ABAP and Fiori-related incidents, service requests, and minor enhancements; ensure timely resolution within SLAs/OLAs.


• Perform deep troubleshooting and debugging (ST22, SM21, SM37, SM13, ST05, SAT, /IWFND/ERROR_LOG, /IWBEP/ERROR_LOG, browser console) and provide RCA with corrective/preventive actions.


• Support planned activities such as batch job monitoring, spool issues, failed postings/interfaces, and performance bottlenecks; coordinate with Basis/Security/Integration teams as needed.


• Participate in on-call or shift roster (if applicable) and manage escalations professionally.

2. ABAP Fixes & Minor Enhancements

• Implement bug fixes and small enhancements for RICEFW objects: reports, interfaces, enhancements (user exits/BAdIs), forms (SmartForms/Adobe), and workflows.

• Apply ABAP OO best practices and performance optimization; use ATC/SCI and follow coding standards.

3. SAP Fiori / UI5 Support

• Support and enhance Fiori apps (freestyle UI5 and/or Fiori Elements) including UI defects, rendering issues, performance, and compatibility.


• Troubleshoot OData services (Gateway) and backend issues; support CDS-based services/annotations and modern S/4 patterns (RAP exposure where applicable).


• Assist with Fiori Launchpad issues in collaboration with Security/Functional teams (roles, catalogs, groups, target mappings).

4. Interfaces, Deployments & Documentation

• Support interfaces and integrations (IDoc, RFC, BAPI, files, SOAP/REST) and coordinate troubleshooting with middleware teams (PI/PO, CPI/Integration Suite).


• Execute controlled transport and deployment activities during maintenance windows; support regression testing and post-deployment verification.


• Create and maintain technical documentation, knowledge articles, and handover materials to improve first-time-right resolution

 

Required Skills & Qualifications

 

• 5+ years of hands-on SAP ABAP development and production support experience in ECC and/or SAP S/4HANA.

• Strong experience in AMS/Run operations: incident, service request, and problem management; RCA documentation and recurring issue reduction.


• Excellent debugging and analysis skills across SAP and UI layers (dump analysis, job logs, update logs, ST05/SAT traces, Gateway error logs, browser/network troubleshooting).


• Strong ABAP fundamentals including ABAP OO, enhancements (BAdI/user exit/enhancement framework), forms (SmartForms/Adobe), workflows, and performance tuning.


• Hands-on support/enhancement experience for RICEFW objects: Reports, Interfaces (IDoc/RFC/BAPI/files), Conversions, Enhancements, Forms, and Workflows.


• Fiori/UI5 support and enhancement experience (SAPUI5, JavaScript, XML views, controller logic, model binding); Fiori Elements is a plus.


• Experience with SAP Gateway/OData development/support; exposure to CDS views/annotations and modern S/4 approaches (RAP exposure is a plus).


• Working knowledge of ITIL processes and ticketing tools (e.g., ServiceNow/JIRA/SolMan/ChaRM); experience supporting transports and releases in controlled windows.


• Willingness to work in support roster/on-call and collaborate across time zones as required.

Cloud / SAP BTP (Advantage)

• Exposure to SAP Business Technology Platform (BTP): Business Application Studio (BAS), destinations, XSUAA, connectivity, and common BTP services.


• Experience supporting SAP Integration Suite / CPI monitoring and troubleshooting is an added advantage.


• Experience with CAP and/or side-by-side extensions (supporting deployments, logs, and connectivity) is a plus.

Soft Skills

• Strong ownership mindset and customer focus; able to handle escalations calmly and communicate clearly.


• Analytical, structured problem-solving and prioritisation under SLA pressure


• Good documentation discipline (KEDB/knowledge articles, runbooks, technical notes).

	Do you have questions? We look forward to receiving your complete application documents stating your earliest start date. Get empowered by NTT DATA Business Solutions!
	Unima Iqbal Tel.: (+60) 383126200 E-Mail: [email protected]   We transform. SAP® solutions into Value