Position Title:

Digital Workplace Experience Specialist

Reports To:

Infrastructure MAnager

Division:

ABMNA

FLSA Status:

EXEMPT

Department:

IT

Grade:

5

Position

Objective:

This role will focused on delivering a seamless, modern associate experience by supporting end users, managing devices, and optimizing digital productivity tools such as CoPilot, SharePoint, Teams, Office applications, and conference room technologies. The role focuses on empowering employees through intuitive solutions, targeted training, and thoughtful application support that elevate efficiency and engagement across the organization.

RESPONSIBILITES:

Associate Support & Experience

• Deliver proactive support for associates across devices, applications, and digital workplace tools


• Troubleshoot Microsoft 365, Teams, SharePoint, and conference room technology


• Advocate for associates when working with the help desk and reducing friction points.

Device & Technology Management

• Manage the lifecycle of laptops, mobile devices, and collaboration software


• Optimize conference room systems and building access systems


• Monitor device performance, compliance, and security

Digital Productivity and Collaboration Tools

• Configure, maintain, and enhance usage of Microsoft 365 tools and AI


• Build and Maintain SharePoint sites, Teams channels, and digital knowledge bases


• Partner with business to design solutions that streamline processes and reduce manual work

Automation & Continuous Improvement

• Provide coaching and group workshops to improve digital productivity


• Identify opportunities to automate repetitive tasks using tools within the M365 suite


• Work with the Support Desk to identify areas of improvement and improving SLA times