Front Desk team members are the first line of contact at all Barry’s studios. As such, they are well-versed in all aspects of our fitness program and business. Front Desk team members are key to providing superior customer service and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry’s community.
Key Responsibilities
Front Desk Responsibilities
- Client Experience: Understanding of hospitality principles & processes and ability to executed as part of the Barry's Client Experience
- Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time
- Communicating with Supervisors, Peers: The candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner
- Deliver first class client experience at all times
- Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed
- Guide clients with regards to the latest studio promotions, membership discounts and/or special events
- Maintain product knowledge for all studio retail operations
- Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts
Fuel Bar Responsibilities
- Deliver quality protein smoothies and customer service in the Fuel Bar
- Handle pre-orders and orders on the spot, custom to each client’s needs
- Assist clients with questions and product selection
- Complete clients orders in a timely manner utilizing a POS transaction
- Maintain fuel bar department areas clean and sanitized
- Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations
- Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy
- Prepare various fuel bar goods following company recipes
Facility Maintenance
- Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors
- Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, retail shelves, locker rooms, hallways, and storage areas
- Conduct small studio repairs when appropriate
- Laundry services, including collecting, washing, and folding towels
- Adhere to daily and weekly cleaning and maintenance checklists
Minimum Requirements
- Strong customer service skills
- Availability for two to five shifts, one being a weekend day
- Friendly, outgoing personality and enjoy social interaction
- Exhibits enthusiasm for the studio and for the job
- Must be a patient, courteous listener, able to show empathy
- Responding to clients request with a can-do attitude
- Cooperative manner with an optimistic attitude
- Ability to prioritize and work within a fast-paced environment
- Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment
- Have an eye for detail and care for the studio’s appearance and cleanliness
- Work as a cohesive team with all Barry’s staff members to ensure efficiency and effectiveness
- Maintain a professional appearance and behavior
- Demonstrate excellent communication skills
- Candidates must be at least 18 years or older to apply