We are seeking a strategic and execution-focused leader to build and lead a high-impact function responsible for delivering operational and financial insights for our mortgage servicing operation. This role will assess the current landscape of reporting, analytics, and business intelligence capabilities, develop a strategy to optimize structure and tools, and execute that strategy to enable data-driven decision-making. The ideal candidate is someone who excels in analyzing, interpreting and utilizing data to drive process operational efficiency and continuous process improvement. You will bring a strong blend of operational understanding, analytical acumen, and leadership experience in transforming data into actionable insights that drive performance and cost efficiency.

Key Responsibilities

Assessment & Strategy Development

• Evaluate the current state of operational and financial reporting, analysis, and business intelligence across the mortgage servicing operation.
• Identify gaps, inefficiencies, and opportunities in data sources, reporting tools, team structure, and analytical capabilities.
• Develop a comprehensive strategy to optimize the function, including recommendations for organizational structure, staffing, and technology platforms.

Execution & Implementation

• Lead the execution of the strategy, including building or restructuring the team, implementing new tools or systems, and establishing scalable processes.
• Partner with technology, finance, and operations teams to ensure alignment and integration of data sources and reporting platforms.
• Establish quality standards for reporting outputs.

Insight Delivery & Performance Enablement

• Deliver timely, accurate, and actionable insights to operations leadership to support:
  
  • Operational performance management (e.g., productivity, quality, cycle times, customer experience)
  • Financial performance management (e.g., cost efficiency, budget variance analysis)
• Translate complex data into clear narratives and recommendations for operations leadership.

Foster a culture of data-driven decision-making across the mortgage servicing operation.

Qualifications

• 15+ years of progressive experience, with a focus on operations, analytics, and data-driven performance management.
• Proven experience leading cross-functional initiatives and building or transforming reporting/analytics functions.
• Strong understanding of operations and cost drivers.
• Proficiency in business intelligence tools (e.g., Power BI, Tableau), data management, and financial analysis.
• Excellent communication and leadership skills.
• Bachelor’s degree in Accounting, Finance, Data Analytics, or related field.
• Experience with data architecture or reporting system implementation preferred.