HiringCafe
Posted 1mo ago

Mobile Program Manager

@ Gracelight Community Health
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Los Angeles, California, United States
$88k-$132k/yrOnsiteFull Time
Responsibilities:overseeing operations, managing scheduling, developing partnerships
Requirements Summary:Bachelor’s degree in Public Health, Social Work, Healthcare Administration, or related field; 3–5 years in FQHC operations or mobile health program management; strong partnership building and program management skills.
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Job Description

SUMMARY:

Gracelight Community Health is launching a new Mobile Field Medicine Program to extend comprehensive primary care and specialized services, including Enhanced Care Management (ECM) and Community Supports, directly to housing-insecure and high-risk Medi-Cal members across Los Angeles County. The Mobile Program Manager will play a critical leadership role in building and managing this innovative "health center on wheels" from the ground up—overseeing all day-to-day operational aspects of the mobile units, establishing essential community and payer partnerships, and ensuring high-quality, integrated service delivery in field settings.

This is a dynamic, field-facing role ideal for someone who is highly self-directed, relationship-driven, operationally adept, and deeply motivated to drive health equity through mobile innovation and direct community engagement.

 

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Pre-Launch (Hire Date – late 2025): Program Development and Infrastructure Building

  • Identify, engage, and secure service agreements or MOUs with transitional housing providers, shelters, supportive housing agencies, and other key community partners to establish mobile clinic sites.
  • Support completion of vendor contracts, equipment procurement, and operational readiness activities.
  • Assist in finalizing all operational workflows, including patient intake, scheduling, service delivery protocols, and patient navigation processes specific to the mobile setting.
  • Collaborate with Human Resources and Clinical leadership to finalize mobile team staffing coordination plans, ensuring all roles are defined and filled prior to launch.
  • Prepare detailed mobile deployment schedules and site engagement plans, optimizing routes and maximizing patient reach.
  • Support reporting activities for the PATH CITED grant (e.g., documentation of partnerships and ramp-up milestones).

Post-Launch (October 2025 onward): Program Operations and Management

  • Oversee the day-to-day operations of the mobile units, functioning as the primary site manager, ensuring smooth clinical and administrative workflows in a field setting.
  • Manage and optimize mobile unit scheduling, site coordination, and field team support, addressing logistical challenges proactively.
  • Ensure proper maintenance, cleanliness, and stocking of the mobile units, including medical supplies, equipment, and general upkeep.
  • Implement and monitor safety protocols and emergency preparedness plans specific to mobile operations, safeguarding staff, patients, and assets in diverse community environments.
  • Monitor and drive achievement of key program metrics, including patient enrollment, referral activity, site engagement, and overall service delivery targets for both primary care and ECM services.
  • Oversee ECM enrollment metrics specifically, ensuring adherence to contractual targets and optimizing patient identification and engagement.
  • Analyze operational data to identify areas for efficiency improvements, patient flow optimization, and quality enhancement within the mobile program.
  • Lead quarterly evaluations of operational effectiveness and actively assist in expansion planning (e.g., addition of new units, teams, or community sites).
  • Serve as the primary liaison to housing sites and community partners, maintaining strong collaborative relationships.
  • Support payer reporting requirements and internal quality improvement efforts.