About the Department

This position provides support to the Fire Training Team with an emphasis at the Fire Training Center at Wake Tech East. This position is required to expand non-degree offerings in Public Safety.

Position Duties

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.
 
*Provides clerical, administrative, compliance, reporting, and technical assistance including scheduling, preparing and routing assigned paperwork

*Routinely handles tasks such as mail distribution, routine repair of office equipment, mailings, ordering non-clinical supplies and file maintenance

*Assists and works closely with the college and campus divisions to ensure division and departmental guidelines are met and all forms are submitted as required including travel forms, reports, and contracts

*Enters, verifies and updates students' information in the Colleague student system and registers students for classes 

*Processes and verifies all class paperwork, such as registration forms, enrollment reports, memos, and instructors' contracts, is complete for each section

*Prepares, evaluates, and submits end of class paperwork in accordance with OSFM and WT Continuing Education Registrar's deadlines including end of the semester grades and reports are completed

*Verifies student hours and total class hours

*Manages discount codes for eligible students

*Reviews class packets to make sure information is correct

*Maintains OSFM required documentation, reports, and compliance files

*Reviews, creates, and updates course copy process from courses listed NC Community College System Combine Course library and builds course sections in the college's student information system

*Prepares instructor contracts, contract changes, instructor packets, and monthly payroll for departments within the division

Assists as a liaison for public safety education and training team to the public to provide general information including answering the telephone and provides information to callers

Assists in assessing and amending workflow procedures

Supports with review of annual files and multiple accreditation compliance 

Works closely with the Public Safety Education and Training Team and East Wake Campus Team to ensure regular and timely communication within the division

Assists with the implementation of pertinent codes, rules and policies

Assists faculty in preparing classroom materials Assists with planning various ceremonies and events

Supports the Division in meeting accountability requirements for federal, regional, state, and local agencies including audit reports

Tracks, orders and manages purchases for the Fire & Rescue Training Center at East Wake as needed and maintains an inventory of office supplies and forms

Minimum Qualifications

Knowledge, Skills, and Abilities
Intermediate skills with MS Office products
Ability to exhibit good interpersonal skills and work well with others
Ability to maintain records accurately and be able to meet deadlines consistently
Demonstrates good organizational skills
Ability to perform normal duties with minimal supervision
Excellent written and verbal communication skills 
Exceptional customer relations skills

Minimum Requirements
Associate degree 
Two years of administrative, clerical, or emergency services experience
OR combination of education and experience
Strong computer and communication skills; attention to detail

Preferences
Experience in higher education or emergency services
Experience with OSFM documentation or certification process
Two years’ experience working with database applications