MEDICAL RECEPTIONIST - WHITE CROSS - GREERS ROAD
Are you ready to make a meaningful impact in healthcare while working in a dynamic and supportive environment? Tāmaki Health, New Zealand's largest independent primary healthcare group, seeks a dedicated Medical Receptionist to join our team and help us provide exceptional care to thousands of patients daily.
ABOUT US
At Tāmaki Health, we're committed to delivering high-quality care through our network of over 50 general practice and urgent care clinics across New Zealand. As a Medical Receptionist, you'll play a crucial role in ensuring our clinics operate smoothly and efficiently, supporting our clinical teams in delivering outstanding patient care.
Join White Cross Greers Road, a well-established, appointment-only general practice with over 30 years of trusted care in the Bishopdale, Bryndwr, and Burnside communities. Based in a modern, purpose-built facility, the clinic supports a diverse enrolled population—including a strong Bhutanese community—and is committed to developing future clinicians as a recognised teaching practice. As part of the nationwide White Cross network, you’ll benefit from connected, patient-centred care, access to innovative services like 24/7 online GP support, and collaboration across six Christchurch clinics, including Riccarton. With strong community roots, modern systems, and a supportive, forward-thinking environment, this is an excellent opportunity for clinicians looking to make a meaningful impact while growing their careers.
WORKING HOURS:
The clinic operates from 8:30 am to 5:00 pm, Monday to Friday. The Medical Receptionist will be required to work across these operational hours on a rotational roster, as scheduled each week.
Hours Available: 26 hours per week
KEY RESPONSIBILITIES:
1. Reception
- Professionally greet and assist patients and visitors.
- Efficiently manage patient flow.
- Handle phone calls, messages, and appointments accurately.
- Provide courteous assistance and escalate inquiries when necessary.
- Manage patient enrolment.
2. Waiting Room
- Keep patients informed about wait times and emergencies.
- Monitor and promptly address patient needs in the waiting room.
3. Accounting
- Accurately handle patient invoices and claims.
- Process payments and manage banking tasks.
- Complete various forms and maintain document accuracy.
4. Privacy and Security
- Maintain patient confidentiality and adhere to security protocols.
5. Comply with all health and safety procedures and protocols.
KEY SELECTION CRITERIA:
Qualifications, Skills, and Knowledge
- Post-secondary qualification (Desirable).
- Experience in medical reception or administration (Desirable).
- Customer service background, Kiwi Host or similar training (Advantageous).
- Excellent customer service, communication, and numerical skills.
- Experience with cash handling and payments.
- Well-developed computer literacy.
- Experience working in fast-paced and high-demand environments.
Personal Attributes
- Culturally capable and sensitive to diverse needs.
- Demonstrates empathy, tolerance, and understanding, especially with distressed patients.
- Effective time management and adaptability.
- Strong interpersonal skills, negotiation, conflict management, and problem-solving abilities.
- Someone committed to health equity and cultural competency and can demonstrate an understanding of Tikanga Māori, Kawa Māori, and Te Tiriti o Waitangi.
Other Requirements
- Proof of legal right to work in New Zealand (Essential).
- NZ Driver's license (Desirable).
WHY JOIN US?
- Make a meaningful impact in healthcare.
- Join a dynamic and supportive team.
- Develop your skills and grow within our organisation.
- Contribute to a diverse and inclusive workplace.
- Competitive compensation and benefits.
- Car Park provided.
- Penal rates are applicable for evening shifts and weekends.
HOW TO APPLY:
To apply for this exciting opportunity, please send your resume and a cover letter outlining your qualifications and relevant experience.
Only individuals with working rights in New Zealand will be considered for the selection process.