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Posted 20h ago

Guest Services Team Leader

@ PPHE Hotel Group
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London, Greater London, United Kingdom
OnsiteFull Time
Responsibilities:Lead guest services team, Coordinate front desk operations, Ensure high service standards
Requirements Summary:Experience in guest services leadership; strong English communication; interpersonal skills; able to lead by example; preferable background as Senior Switchboard Operator, Guest Services Host, or Hotel Receptionist
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Job Description

Guest Services Team Leader

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 645 guestrooms Park Plaza Riverbank Hotel, you will do more than just welcome our guests.

Your helpful, can-do approach and passion for great service will create an amazing impression each time.

As a Guest Services Team Leader you will receive:

  • Salary: £13.54 per hour plus service charge
  • Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service! 
  • Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
  • F&B discounts at our restaurants and bars (for your whole party)
  • Two free meals per day
  • Access to 40% of your pay before payday through Wagestream
  • Recommend a friend scheme – up to £750!
  • Vitality at work scheme with great gym discounts & more
  • Ride to Work scheme & free cycling lessons
  • 24/7 employee assistance programme
  • Rota given 2 weeks in advance
  • Departmental productivity & service incentive scheme
  • Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
  • Free dry cleaning for work uniform
  • Annual Staff parties and events
  • Company pension plan & award-winning training

We are looking for a Guest Services Team Leader:

  • Who has excellent interpersonal skills and the ability to connect with others
  • Who will manage requests promptly, helpfully, politely and with a caring attitude
  • Who plays a hands-on role leading by example, and taking opportunities to motivate, train and inspire the front office team members
  • Who possesses a good command of English and excellent communication skills
  • Who share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
  • With previous experience as a Senior Switchboard Operator or Guest Services Host or Hotel Receptionist preferable

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. 

Park Plaza. Be part of it.