For our site in Kaiseraugst (Basel area), we are seeking a motivated and experienced Client Programme Manager (f/m/d) – 100%. As Client Programme Manager, you will lead the planning, coordination, and delivery of customer programmes across Solvias. Acting as a key interface between clients, scientific teams, and commercial functions, you will ensure programmes are executed effectively, risks are managed proactively, and customer expectations are consistently met. This role requires strong programme leadership, commercial awareness, and the ability to operate confidently in a regulated, cross‑functional environment.

Responsibilities

Lead end‑to‑end delivery of customer programmes within a CRO environment
Act as the primary customer interface, ensuring clear, professional, and solution‑oriented communication throughout the programme lifecycle
Provide overall programme leadership, coordinating cross‑functional teams across operations, quality, and commercial functions
Define and manage programme scope, timelines, resources, and interdependencies, ensuring alignment with customer expectations
Proactively identify, assess, and manage risks; escalate issues early and drive effective resolution
Monitor and report programme performance against timelines, budget, KPIs, and contractual commitments
Ensure delivery of programme outcomes in line with agreed specifications, quality standards and regulatory requirements
Align internal stakeholders and customer expectations on priorities, deliverables, and timelines
Maintain programme documentation, data, and reporting within internal systems
Manage programme budgets, revenue tracking, and ensure alignment with financial targets
Support commercial teams with input to proposals as needed
Facilitate customer interactions, including programme and project meetings, site visits, and audits
Establish clear communication and governance structures, including reporting and escalation pathways
Drive continuous improvement through KPI tracking, lessons learned, and process enhancements
Champion a strong customer‑centric approach in all interactions and delivery activities

Qualifications

Degree (BSc/MSc/PhD) in Life Sciences; PMP or equivalent certification is an advantage
8+ years relevant life science, pharmaceutical or biotech industry experience
Experience in Contract Research Organization (CRO) or Contract Development & Manufacturing Organization (CDMO) preferred
Experience working with analytical services, laboratory operations, or CMC activities is highly desirable
Solid knowledge of programme/project management methodologies, risk management, and delivery in regulated environments (8+ years’ experience)
Commercial awareness, including contract and budget management experience
Proven track record managing complex, multi‑stakeholder/-site programmes and key customer accounts
Excellent stakeholder management and communication skills, including complex and executive level discussions with customers and colleagues across organisations and cultures
Proven track record of building and maintaining long-term, trust-based customer relationships
Structured, results‑driven, and solution‑oriented with strong decision-making abilities and the flexibility to tailor approaches to meet varied stakeholder needs
Collaborative team player with the ability to lead and influence cross‑functional teams

Company

Solvias is a global provider of chemistry, manufacturing, and control (CMC) analytics to the life sciences industry. Our expert team combines decades of experience with regulatory expertise across small molecules, biologics, and cell and gene therapies. Solvias offers end-to-end solutions from raw material testing to drug product release and API development for small molecules. Headquartered near Basel, Switzerland, Solvias operates six global Centers of Excellence, all adhering to the highest ISO, GMP, GLP, and FDA standards