A note about this opportunity:

EnsoData is continuing to grow, and while we may not have an immediate opening for this role today, we are actively building relationships with exceptional Customer Success Engineers for upcoming opportunities. If you’re passionate about improving healthcare, thrive in customer-facing technical roles, and are interested in future opportunities with EnsoData, we’d love to hear from you. Our team thoughtfully reviews every application and will reach out as opportunities align with our hiring needs.

In short: we’re looking to connect with Customer Success Engineers (hybrid or remote) who are passionate about making healthcare better and excited by solving technical problems, advising customers, and influencing product direction alongside our R&D team. This role may be scoped at a junior, mid-level, or senior level depending on experience. Compensation is commensurate with experience and includes salary, stock options, paid time off, healthcare coverage, and additional benefits.

We’re excited to connect with talented professionals at different stages of their careers. This opportunity may be filled at a junior, mid-level, or senior level based on a candidate’s relevant experience, technical capabilities, customer-facing expertise, and demonstrated ability to create impact. Final title, scope, and compensation will be aligned accordingly.

Hi, I’m Shannon, Implementations Manager at EnsoData!
We’re excited to connect with future teammates who are passionate about making healthcare better. If you have experience in customer success, technical problem solving, healthcare SaaS, integrations, or Python—and enjoy partnering closely with customers to drive success—we’d love to learn more about you.

The mission of a Customer Success Engineer is to build trusted relationships with our customers and help set them up for technical success. We’re looking for someone who is proactive in improving the role, energized by solving problems, and excited to create scalable processes as we grow.

On a given day, this could include:

• Piloting customers through their onboarding journey by mapping their integrations, training clinicians, and customizing diagnostic reports
• Jumping on an issue emailed or texted to you by a sleep tech or physician, delivering rapid and compassionate communication of updates to the customer
• Investigating, identifying, and documenting the root cause of problems and planning technical solutions; owning the resolution of fixes and customer communication
• Meeting with clinician end-users of EnsoSleep to review feedback and apply configuration changes to more-closely align the software to their preferences
• Advising sleep lab staff on best practice workflows for efficiency and accuracy

About EnsoData

EnsoData strives to make healthcare more accurate, efficient, and affordable through waveform artificial intelligence (AI) technology. Using AI and machine learning, our software analyzes billions of data points collected from sensors placed throughout the human body. Our first solution, EnsoSleep, reduces the time clinicians spend analyzing, scoring and managing sleep studies. This results in a simplified and accelerated patient testing, diagnosis, and treatment workflow. Our AI-powered technology has the capability of informing health decisions beyond sleep medicine, from monitoring patient health in the ICU or through wearables, to detecting and capturing seizure data, to providing earlier detection of heart disease, diabetes, stroke, and Alzheimer’s.

Here is a little about what we are doing in the world of sleep medicine...

EnsoSleep - FDA-Cleared PSG and HSAT Scoring and Study Management

EnsoHST- FDA-Cleared, AI-Powered Sleep Diagnosis Using Pulse Oximeters

**Here is a link to learn a little about our Celeste app!