This role is responsible for providing pre- and post-sales product support to internal and external customers. The Parts & Supplies Manager will work closely with other business divisions such as the factory, technical support, sales, and marketing to effectively gather information on parts & supplies, forecast sales and warranty movement, set up and maintain parts information in our systems, and support sales activities.

Responsibilities

• Develop extensive personal knowledge of all GREE products, their applications, and configurations.
• Work with factory teams to gather, organize, verify, and publish parts information including critical parts lists, and exploded views.
• Proofread and edit lists from our vendors ensure accuracy and consistency.
• Respond to customer product inquiries in a professional, thorough, and timely manner.
• Prepare and upload test parts & supplies information to our website, and properly maintain information in Mincron, PIM, and Salesforce.
• Monitor and forecast warranty parts usage to create warranty reports, and work with the planning team to order parts to ensure we are able to support warranties.
• Utilize computer software programs as required to collect and analyze movement data.
• Work with sales, product, and planning teams to find new opportunities to provide parts and supplies to customers.