Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities:
- Provide post-sales telephone, e-mail, and onsite support to Keysight Network Test customers in the Americas.
- Assist customers with operation and configuration of Keysight hardware and software, with an emphasis on Layer 2-3 products.
- Accurately log, track, and maintain customer service requests.
- Achieve customer satisfaction and support metric goals, SLAs.
- Effectively work and communicate with worldwide support and the engineering teams.
- Effectively be involved in delivering training for colleagues / sales teams.
Qualifications:
Basic Qualifications:
- BS or MS in Computer/Information Technology with focus on Internet/Networking/ Security
- 5-8 years of related experience in Automation, Network testing.
- Solid understanding of Layer2-3 and protocols like OSPF, BGP routing knowledge. Knowledge on IxNetwork tool is added advantage.
- Excellent English communication skills (written and verbal)
- Automation skills and programming experience (TCL, C, Python, REST, Robot, or other programming languages). Eager to learn new APIs
- Unix/Linux CLI debugging / admin experience – permissions, file system, logging, networking.
Nice to have Qualifications:
- Network certification (CCNA, CCNP or equivalent)
- Knowledge on IxNetwork or another protocol emulation tool
- Experience with virtualization environment (deployment & troubleshooting VMs): VMWare, AWS, Azure, OpenStack, KVM.
- Knowledge of clustering and containers (Docker, Kubernetes, Compose)
- Experience with community tools like OpenIxia, OTGen CLI, snappi, gosnappi, sonic-mgmt, and others on GitHub
- Understand Open Traffic Generator concept and API model
- Hands-on experience on Design, develop, and maintain software solutions in Python programming and test automation using Robot Framework, with a strong understanding of automation infrastructure. Skilled in version control systems.
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
Most offers will be between the minimum and the midpoint of the Salary Range listed below.
Texas pay range: MIN $97,040.00, MIDPOINT $129,380.00 - MAX $161,730.00
Note: For other locations, pay ranges will vary by region
This role is eligible for our Keysight Results Bonus Program
US Employees may be eligible for the following benefits:
- Medical, dental and vision
- Health Savings Account
- Health Care and Dependent Care Flexible Spending Accounts
- Life, Accident, Disability insurance
- Business Travel Accident and Business Travel Health
- 401(k) Plan
- Flexible Time Off, Paid Holidays
- Paid Family Leave
- Discounts, Perks
- Tuition Reimbursement
- Adoption Assistance
- ESPP (Employee Stock Purchase Plan)
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