The Account Manager role drives sales efforts for our support services (expansions, enhancements, spare parts, onsite and remote services). They serve as a primary point of contact for our customers and dialogue around use and strategy of the deployed automation.

Your tasks

•         Proactive support of the assigned customers in the existing customer base

•         Regular customer visits

•         Knowing the client's activities and identifying, picking up and selling potential for projects

•         Being the contact person for every customer need, providing contacts to the appropriate departments, coordinating a wide range of internal departments in order to achieve the services required by the customer and complete the tasks set.

•         Develop multi-year planning for the customer

•         Elaboration of support and maintenance contracts and concepts, if necessary, in cooperation with other business units

•         Consulting and sales of modernization and extension projects

•         Inform the customer about new products / services and organizational changes if required.

•         Creation of site visit reports and follow up

•         Regular updates and presentations of sales pipeline

•         Establish and support new customer relationships

•         Administrative support of contracts, ensuring contract invoicing

•         Keeping customer database up to date

Your profile