At Farmer Brothers, our  Revive™ Service & Restoration team of experts specialize in tea and coffee beverage brewing equipment installations and removals, maintenance plans and any emergency services. As a Field Equipment Service Technician you will be responsible for providing exceptional service and installation of coffee brewing and beverage equipment for a designated customer base. In this role you will be responsible for parts inventory, service call closure and specific documentation of work assignments and time.

 

Typical Work Schedule:  Monday - Friday, 8:00 am - 4:30 pm, on-call required, including weekends

Travel Requirements:  Driving of 100-mile radius in most markets, regional travel may be needed

 

Responsibilities

• Provide customer service installs, repair and removal of specified coffee and beverage dispensing equipment in designated regional geography.


• Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.


• Participate in "On Call" service including after hours and weekend schedule rotation.


• Maintain spare parts and equipment levels and reorders within replenishment guidelines.


• Responsible for all documentation and activity verification required by the company including call closure process, thorough and accurate work performed details, completeness of invoice and signature of all required documents from the customer.


• Participate in the planning, scheduling, and execution of equipment installations.


• Provide prompt and clear communication.


• Provide customer feedback/requests to management or inter-departments.


• The ability to follow outlined service level agreements for customer programs


• The ability to manage and prioritize task to meet expectations