Location:  The Children's Rehabilitation Center of Naples - 3561 Pine Ridge Road Suite 105  Naples FL 34109

Department: Rehabilitation Services - Immokalee

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 5:30:00 PM

Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour

Summary

🌟 Pediatrics Rehab Customer Service Rep – Immokalee, FL (Lee Health) 🌟

Lee Health is excited to announce an exceptional opportunity to be part of a brand-new Pediatrics Rehabilitation location in Immokalee, Florida (address TBD)! This is your chance to help shape patient experience from the ground up in a growing pediatric service line.

🏥 Home Base During Training:
All selected candidates will train at our established pediatric rehab site:
Golisano Children's Health Center
3361 Pine Ridge Rd, Suite 105
Naples, Florida 34109

📍 Immokalee Location:
New facility opening Fall 2026 (address TBD). Candidate must be willing to travel for training and ongoing support until go-live.

🕗 Schedule:
Monday – Friday | 8:00 AM – 5:30 PM
(No weekends!)

🚗 Important Requirement:
✔ Reliable transportation required (travel between Naples and Immokalee during training phase)

🌎 Preferred Qualification:
✔ Bilingual Spanish & English strongly preferred

💙 About the Role:
This is a high-impact Pediatrics Rehab Customer Service Rep position supporting families and children in a fast-paced clinical environment. Once the Immokalee location opens, you will transition into a more autonomous, onsite role, helping lead front-office operations and patient coordination.

✔ Prior medical office experience strongly preferred
✔ Ideal for someone confident, organized, and passionate about pediatrics
✔ Opportunity to grow with a brand-new clinic launch

✨ Why This Role Stands Out:

• Be part of a NEW pediatric rehab expansion in Immokalee
• Hands-on training in a well-established Lee Health pediatric center
• Long-term autonomy and leadership opportunity at new site
• Meaningful work supporting children and families every day

If you're ready to grow your healthcare career while helping build something new from the ground up, this is an incredible opportunity with Lee Health Pediatrics Rehab. 💙

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Naples