The Imaging Program Coordinator I provides operational and administrative support within an assigned imaging service line. Working closely with radiologists, imaging technologists, schedulers, and clinical staff, this role ensures that patient records, orders, system worklists, and correspondence are accurately maintained and that all necessary information is in place prior to a patient's appointment.

JOB SPECIFIC DUTIES AND RESPONSIBILITIES:

1. Process and facilitate incoming orders and referrals into the appropriate EMR and imaging systems, ensuring accurate and timely data entry.
2. Maintain and clean imaging system worklists on a daily basis, resolving discrepancies and escalating items requiring clinical follow-up.
3. Enter and verify patient information in the EMR, including referring provider details, outside records, and supporting clinical documentation.
4. Request images and reports from outside facilities and route appropriately within departmental systems.
5. Manage patient correspondence, including generating and mailing letters and processing returned mail per department procedures.
6. Assist physicians and clinical staff with administrative and system-related requests.
7. Provide scheduling support as needed during high-volume periods or staff absences.
8. All other duties as assigned by supervisor or director.

OTHER JOB REQUIREMENTS:  N/A

SUPERVISORY RESPONSIBILITY:  N/A

EDUCATION, CERTIFICATION, LICENSURE, REGISTRATION:  

1. High School diploma or GED required.

EXPERIENCE, KNOWLEDGE, SKILLS and ABILITIES:    

1. Minimum one (1) year of computer experience in a medical office or healthcare setting.
2. Familiarity with imaging or clinical department workflows and the importance of complete documentation prior to patient arrival.
3. Strong knowledge of medical terminology.
4. Proficiency with EMR systems and imaging platforms; experience with service line-specific reporting systems preferred.
5. Strong organizational and time management skills; ability to manage multiple worklists and competing priorities simultaneously.
6. Excellent written and verbal communication skill.

REASONING ABILITY:

1. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
2. Ability to interpret a variety of instructions furnished in written, oral, or schedule form.

INTERPERSONAL SKILLS:

1. Must interact and communicate both verbally and in written form.
2. Must interact and exchange information regarding patients with physicians and other departmental personnel, and outside agencies on a frequent basis while respecting the confidentiality of patient information.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

1. While performing the duties of this job, the employee is regularly required to talk or hear.  
2. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
3. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment described here are representative of those an employee encounters while performing the essential functions of this job.  

This position involves potential exposure to infectious diseases.  Team members are offered appropriate vaccinations and safety training.

COMMENTS:

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job.  It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified.  Other functions may be assigned, and management retains the right to add or change the duties at any time.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.