Occupational Summary:

Responsible for immediately greeting customers as they enter the dealership and directing them to the appropriate department, as well as ensuring an overall exceptional customer service experience

 

Schedule:  Full-time : 2 shifts available

- A full-time, 3-day shift, 7:30am until 9:00pm, that rotates every 4 weeks.

Mon/Tues/Wed for 4 weeks, then Thurs/Fri/Sat for 4 weeks)

- A full-time, 5 day shift Monday - Friday

 

Essential Job Functions:

• Perform prior-to-opening tasks in a timely manner, which includes checking early bird box, moving vehicles, checking/filling inventory levels of supplies, unlocking doors, etc.


• Immediately greeting all customers and directing them to the appropriate service advisor or team member


• Locating pre-written repair order and confirming information with the customer


• Moving vehicles where needed (example: moving car out of service drive into service parking after customer has dropped car off)


• Monitor customer return times and proactively retrieve cars so that they are waiting for them in the service drive, ready to go.


• Washing vehicles and/or wiping them down as requested and needed


• When loaner cars are returned; document all incoming mileage and walk around vehicle. Report any damage and the overall condition of loaner to TSMA. Park loaner in customer parking.


• Maintain service drive to ensure it is free of dirt, debris, and snow


• Inspect customer lounge, straightening up of area and refilling coffee/snacks as needed


• Filing repair orders


• Road testing vehicles


• Identify and remove new/used cars in service parking and move to correct location