Experience in reducing the impact of priority incidents and providing efficient resolutions
Ability to oversee technical incident bridges, providing guidance and leadership to technical teams and business stakeholders throughout priority incidents
Ability to conduct comprehensive post-incident reviews, documenting lessons learned and driving continuous improvement through a strong risk lens
Experience in aligning incident management strategies with business objectives and IT service management functions
Excellent problem-solving skills and the ability to think analytically
Strong attention to detail with proven ability in decision-making during priority incidents
Excellent communication skills, with the ability to explain complex concepts in simple terms
Commercial and pragmatic mindset with a passion for modern practices such as Site Reliability Engineering (SRE), AIOps and discovering smarter ways of delivering automated services eliminating toil
Experience with Atlassian suite, GCVE, Azure, BMC Helix and Grafana