About the Role
This is an exciting opportunity for an experienced Salesforce Marketing Cloud Architect who is fluent in both Japanese and English to join OSF Digital’s growing team in Japan. In this role, you’ll partner with leading global and Japanese brands to architect scalable Marketing Cloud solutions that drive customer engagement, data-driven decision-making, and digital transformation.
You’ll be responsible for designing, implementing, and optimising Salesforce Marketing Cloud (SFMC), Marketing Cloud Engagement, Data Cloud, and Marketing Personalisation solutions that help clients deliver seamless customer experiences across channels.
As part of OSF’s expanding Japan Delivery Centre, you’ll play a pivotal role in shaping marketing automation strategy, mentoring teams, and ensuring technical excellence across all projects.
Key Responsibilities
Lead the design and architecture of Salesforce Marketing Cloud solutions, ensuring scalability, reliability, and best-practice alignment.
Translate client business needs into Functional and Technical Solution Designs (FSDs/TSDs).
Integrate Marketing Cloud with Salesforce core products and external data sources to deliver personalised customer journeys.
Collaborate with business stakeholders, engineers, and developers to define requirements and ensure successful delivery.
Provide technical leadership, code reviews, and solution validation throughout the implementation lifecycle.
Optimise data flows, segmentation, and automation within Marketing Cloud and Data Cloud environments.
Support pre-sales activities, providing subject-matter expertise on SFMC architecture and design.
Stay current with Salesforce releases and emerging MarTech trends to ensure clients remain at the forefront of innovation.
Requirements
Fluency in Japanese and English (both written and verbal) is essential.
Proven experience as a Salesforce Marketing Cloud Architect, with deep expertise in Marketing Cloud Engagement, Data Cloud, and Marketing Personalisation.
Strong ability to design, document, and present functional and technical architectures for complex marketing solutions.
Hands-on experience writing FSDs and TSDs and guiding technical delivery teams.
Excellent problem-solving and analytical skills with a solution-focused mindset.
Strong communication and stakeholder management skills across technical and non-technical audiences.
Creative approach to solution design, with a sharp attention to detail and quality.
Collaborative team player who thrives in dynamic, multicultural environments.
Benefits
Why Join OSF Digital?
We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. As a work-from-anywhere company, we prioritise what you deliver over where you work. OSF Digital emphasises work-life balance and employee satisfaction, fostering an innovative and open culture that empowers individuals to make a positive impact.
Our Core Values:
Innovation & Excellence: #OSF Excellence, We aim for the moon, delivering groundbreaking solutions and achieving significant strides in digital transformation.
Collaboration: We work as #OneTeam, encouraging open communication and collective achievement across the globe.
Flexibility & Outcomes: #ResultsAnywhere, We focus on delivering the best results, allowing employees to choose their work environment.
Progress & Evolution: #Drivenbychange, We embrace change, constantly seeking faster, better, and easier ways to guide our clients to success.
Resilience & Diversity: #OSFStrong, We stand firm through challenges, leveraging our diverse team to solve complex problems and contribute positively to our ecosystem.
OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, national origin, marital status, or any other protected category in any of the jurisdictions in which we conduct business.