Job Title
Summary of the role:
In this role you will participate and later organize the delivery of travel & expert services for the Corporate customer and execute the Cytric Travel & Expense implementation project and will be involved to the implementation project team through the definition and planning phases and then execute, monitor and control using Project Management methodology.
You will also define, manage and drive implement plans for direct corporate and provide inputs to the project manager; co-ordinate related pre-and post-sales support; provide professional implementation support services as contracted by the customer, cross region and consistency all over the world. Helping to mentor new joiners with senior colleague help.
Responsibilities:
Implementation On-line booking tool through a structured implementation plan:
- Implement strategic customer project (>1M€ yearly revenues with expected snowball effect on strategic market penetration) at a global scale with high level of complexity (multiple products) and high exposure and visibility from management.
- Manage kick-off and launch of major projects in parallel
- Contribute as/actin as implementation project leader by defining and planning phases, executing, monitoring and controlling the implementation.
- Provide assistance in scoping projects and guide customers to what they really need. Able to understand customers’ need and replies to customer queries promptly
- Anticipates complex problems having a broad impact on the activity and recommends configurations, risk mitigation plans, improvements or alternative approaches with no management's guidance
- Build a strong and fluid relationship with the customer and communicate effectively and proactively
- Be able to take initiatives in the areas of accountability to accomplish business objectives
- Collaborate closely and effectively with Project Management Team, Customer Care Center teams, Account Managers and Customer Success Managers to work as one global team
- Can effectively adapt to different situations and demands, be open-minded; able to see other views and adapts behavior in response to feedback or environment
- Explore new frontiers, Experiment, learn from mistakes. Approach issues with curiosity ; Provide feedback /lessons learn during post implementation phase.
- Participate actively in documentation, user guides, and implementation guides creation and keep them up to date following product evolution.
- Participate actively in putting in place right processes to reduce implementation sizing/timeline; Collaborate closely and effectively with Project Management Team, Customer Care Center teams to improve methodology and processes
- Time management, project management, problem solving, prioritization and planning skills
- Understand the vision/mission of own department and able to drive the initiative
- Strong capacity to adapt consultancy approach depending on cultural and technical background
Consultancy:
- Participate in workshops/meeting with Customer Solution and Customer Engagement teams to determine/validate configurations for features and functions based on the customer requirements
- Provide consultancy and assist on system configuration for future releases testing to meet customer requirements
- Provide input to product management team for the design of new features, improvement of existing features and able to advice for the design of our serviceability requirement of new or existing features.
- Be able to evaluate improvements and regressions on new features, enhancements and fix
- Be involved actively in issues and bugs troubleshooting by teaming up with support teams
Mentoring/Onboarding
- Help upskilling and onboarding colleagues, enforce Corporation processes, standards and implementation methodology
- Supporting team on case escalation, bug entry
About ideal Candidate:
- University degree in Marketing, Project Management, Business, Tourism or IT.
- Min 5 years professional experience in OBT implementation/project management.
- Solid implementation, communication and project management skills.
- Experience in IT project management using standard project management tools
- Knowledge of travel industry strongly preferred, but not required.
- Knowledge of expense systems preferred, but not required.
- Fluency in English is a must, reading and writing
What we can offer you?
🎯 A critical mission and purpose – At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
🌎 A truly global DNA – Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn – Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
🤗 A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.
💰 A complete rewards offer – Amadeus provides attractive compensation packages, including salary, bonus, employee stock program, caregiving and health benefits.
🌟 A flexible working model – Embrace our flexible working model, enabling you to excel wherever and however you work best.
🌈 A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
📈 A reliable company – Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.
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Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.