Work in an amazing destination town surrounded by breathtaking mountains and spectacular lakes filled with year-round adventure! Enjoy world class mountain biking, hiking, fishing, ziplining, horseback riding, river rafting, water sports, Glacier National Park, and more...

The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts and The Firebrand Hotel, centrally located in downtown Whitefish, are seeking a Seasonal Banquet Captain to work with our Banquets Team. The ideal candidate will be available from April 27th through October 10th

Banquet Captains are responsible for meeting and
exceeding the expectations of all guests. The Banquet Captain is responsible
primarily for overseeing the serving, set up, and clean-up of all Banquet
functions. This is a fast-paced position
that will involve constant interaction with guests and giving efficient
direction to staff.

MAIN
DUTIES AND RESPONSIBILITIES:

Knowledge
of event menu items and their contents with appropriate table settings,
service ware, and the correct preparation and garnishing methods.
Ability
to follow directions from banquet event orders, conduct pre-shift meetings
with staff to go over functions, procedures, and assignments.
Responsible
for overseeing set up, serving, maintaining, and breaking down of banquet
rooms.
Attend
BEO meetings.
Be
involved in recruiting, hiring, and termination of banquet employees.
Monitor
all beverage consumption and address any issue of intoxication.
Coordinating
Food service between kitchen and banquet service staff.
Enforce
all company policies & regulations.
Inspect
all setup and ensure it follows banquet event orders (BEO).
Control
transfers and stock inventory, especially on alcoholic beverages.
Manage
all opening, closing side work and closing inspection duties.
Review
and implement table and seating diagrams.
Assist
in Pre- service and periodic training, or pre-shift meetings.
Maintain
banquet departments cleanliness in front and back of the house.
Review
all schedules, equipment, and supplies to ensure an organized workflow.
Complete
accurate billing information according to the event order (BEO).
Ability
to carry large and heavy trays on a continuous basis throughout shift.
Ensure
all equipment and decor is kept in excellent working condition through
personal inspection and reporting to Banquet and Event manager if it is
not.
Foster
opportunities for the team to learn, grow, and develop their abilities,
collaborate with your staff to create a culture and work environment
founded on respect,
Responds
quickly to requests from guests, or management in a timely, friendly and
efficient manner.
Fully
understands and follows all regulations that pertain to health, and safety,
requirements of the banquets department, employees, and guests.
Follows
up with guests and contact leaders to ensure satisfaction of needs.
Maintains
security of equipment, keys, and supplies issued each day, and monitors
banquet staff to ensure they are following department protocol.
Reports
to Banquet manager for missing articles, damage or mechanical problems
from equipment, and any sort of structural damage to the hotel in all
areas of the lodge and the banquet department.
Always
provides a professional image through appearance and dress and holds banquet
staff to same standards.
Is
able and willing to go long periods of time without sitting. Can maintain
the positions need for continuous movement, bending, and lifting.
Controls
and limits waste.
Keeps
a positive attitude with guests, peers, and management to ensure a good
environment for all.
Follows
company policies and procedures and other duties as assigned by manager.

SPECIFIC JOB KNOWLEDGE, SKILLS
AND ABILITY

Excellent
communication skills, and ability to multitask.
Able
to work all shifts, flexible schedules including weekends and holidays.
An
eye for detail, all the way down to the smallest.
Exceptional
Culture and Costumer service skills.
Maintain
a high level of professionalism.
Strong
organizational and interpersonal skills.
Calm
and collected under pressure.
Must
be organized and detailed oriented.
Must
be a team player.
Desire
to provide phenomenal guest experiences, a passion for quality, and attention
to detail.
Must
be a minimum of 18 years of age to serve alcoholic beverages and knowledge
of Montana state laws.
Willing
to be flexible with scheduling and times scheduled based on event orders
and needs of guests.
Strong communication skills with the ability to develop
relationships and foster cooperation.
Ability
to build strong relationships.
Successful track record in professionally addressing
& resolving difficult and challenging issues at all levels.
Ability to develop and encourage an open, stimulating
and trusting environment that reflects our Company Mission, Brand Promise
and Values.
Must maintain good attendance and punctuality.
Ability to
effectively present information and respond in a timely fashion to
questions from groups of managers, guests, and the public.
Treats
people with respect and dignity, keeps commitments, inspires the trust in
others, works ethically and with integrity, and upholds organizational values.
Must
be alert and quick with reasoning.
Should be able to make decisions for the best interest of the hotel and team. Ability to interpret instructions and
guidelines set by the hotelâ€™s policy and procedures.

QUALIFICATION
STANDARDS

EDUCATION

Preference for a high school diploma or G.E.D. equivalent.
Computer and point of sales skills required.

EXPERIENCE/LICENSES OR
CERTIFICATES

2+
years at a high level, quality establishment.
Will
obtain proper TIPS training in order to serve alcoholic beverages.

SCHEDULE / HOLIDAYS/
PTO:

The Banquet Captain
is expected to normally keep a 5 day a week schedule, adjusted as needed (potentially
more than 5 days) according to occupancy and business need, and be available
for peak guest times and/or in the event of an emergency. A work week of 30-40
hours per week can be expected, however it can be more or less depending on the
business needs of the Food and Beverage operation within Events. Working
evenings, weekends and holidays are required depending on the event.

The Banquet Captain
will typically be available during peak seasons, typically taking PTO and
vacations during slower seasons.

The Lodge at Whitefish Lake, part of Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.