Key Responsibilities

1. Team Supervision & Staffing

• Supervise and support a team of medical scribes across assigned locations
• Assist with recruiting, interviewing, hiring, and onboarding new scribes
• Develop and manage staff schedules to ensure adequate coverage
• Monitor attendance, productivity, and performance; address issues as needed

2. Training & Development

• Train new scribes on clinical workflows, documentation standards, and EHR systems
• Provide ongoing coaching, mentoring, and performance feedback
• Ensure competency in medical terminology and specialty-specific documentation
• Identify training gaps and implement improvement plans

3. Operational Oversight

• Coordinate daily scribe assignments based on volume and provider needs
• Optimize workflow efficiency and scribe utilization
• Collaborate with leadership to improve documentation processes
• Troubleshoot real-time operational issues

4. Documentation Quality & Compliance

• Conduct routine chart audits to ensure accuracy and completeness
• Ensure compliance with HIPAA and organizational policies
• Address documentation errors and implement corrective actions
• Maintain consistency in documentation standards across the team

5. Provider & Stakeholder Support

• Serve as a primary point of contact for scribe services
• Build strong relationships with leadership staff to enhance collaboration
• Respond to feedback and implement workflow improvements

6. Reporting & Administrative Functions

• Track and report key metrics (accuracy, staffing levels, turnover)
• Assist with labor cost monitoring and staffing efficiency initiatives
• Support payroll processes, timekeeping, and scheduling systems
• Prepare reports for leadership on program performance

Qualifications

Education & Experience

• Associate or Bachelor’s degree preferred (Healthcare Administration, Biology, or related field)
• 2–4 years of medical scribe experience
• Prior leadership, lead, or supervisory experience preferred

Skills & Competencies

• Strong knowledge of medical terminology and clinical workflows
• Experience with EHR/EMR systems (e.g., Epic)
• Leadership, coaching, and conflict resolution skills
• Strong organizational and problem-solving abilities
• Effective communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• In-person Scribe experience preferred