Company Description:

You’re Not Just “Front Desk.” You’re the Face of the Clinic and Part of our Team!

Patient Care Coordinator | Cornerstone Physical Therapy-Canal Winchester

If you’re the kind of person who lights up a room, loves helping people, and can keep a busy day organized without getting rattled…this role is for you.

At Cornerstone, we’re a PT-owned private practice built on exceptional service, outcomes, and a team culture that actually feels like a team. We hire the best....because patients notice the difference.

The #1 thing we’re looking for

You don’t need a perfect resume. We want someone who is:

personable, computer savvy, a quick learner, and highly coachable.

If you can learn fast, follow systems, and contribute to clinic success...you’ll thrive here!

Job Description:

What you’ll do:

You’ll be the point person for the non-clinical patient experience...making every visit smooth from start to finish:

Welcome patients and create a “they know my name” experience
Answer phones with confidence and warmth
Schedule visits electronically and keep the day flowing
Verify insurance benefits and confirm patient info (personal + financial)
Maintain charts and EMR accuracy
Handle patient payments (collect/post/deposit)
Support clinic operations: faxing, filing, misc. tasks as needed

Qualifications:

What “great” looks like here

Patients feel taken care of from the moment they walk in
You catch details before they become problems
You communicate clearly and stay calm when it’s busy
You take ownership, help teammates, and keep things moving

What helps (but isn’t required)

Medical front office experience preferred (1+ year is a plus)
Comfortable with Microsoft Word/Excel
EMR/medical software experience is helpful

Additional Information:

What you'll get:

Comprehensive benefits (medical, dental, vision, 401k)
PTO + paid holidays
Employee Assistance Program (EAP)
Employee discounts + additional company perks that support work–life balance

The anticipated base salary range for this position is $17.00- $18.00. Salary is based on various factors, including relevant experience, knowledge, skills, other job-related qualifications, and geography.