Dietary Services Manager
Full time, Skilled Nursing facility
Trust, engagement, competence, respect and passion – these are the values under which North Shore Healthcare operates every day. Our dedicated team of professionals strive to deliver quality care to our residents and their families. We are one of the leading employers and providers of post-acute care in the Midwest and we are seeking exceptional individuals to join our team. If you value being a leader, working in a progressive environment and having opportunities to grow in your career, North Shore Healthcare is the Right Choice for you.
Summary/Objective:
Responsible
for the overall management of the Dietary Services department. Follows the
resident care plan for nutritional meals according to the physician orders. Supervises
the dietary personnel ensuring Federal/State regulatory compliance and
adherence to center policies and procedures.
Essential
Functions:
Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential
functions.
- Recruits, interviews, hires, trains,
coaches, evaluates, disciplines and, when necessary, terminates departmental
employees - Maintains working knowledge of budgeting and
working within its confines - Monitors labor management/control including
staff schedules - Understands nutritional requirements for the
resident population and menu options and availability - Interacts with customers to ensure their
satisfaction - Reviews and assures menus are served as written
(regular and therapeutic) and substitutions per policy with Registered
Dietitian (RD) approval - Assures that foods are prepared according to
production schedules, menus, and standardized recipes - Coordinate with RD to complete nutritional
assessments on residents within required timeframes - Attends Care Plan meetings per policy (as
needed) - Monitors weight gains/losses and communicates/coordinates
any concerns with RD/Clinical team - Audits meal services to assure compliance
with systems, policies and procedures, including, not limited to:
o
Mealtimes are posted and monitored for
compliance
o
Planned menus, diets, and portion control
are followed
o
Dining experience of residents is positive
and hospitable
o
Staff are trained regularly on proper dining
room service
o
Receiving/storage meets Center and
regulatory standards
- Completes other audits as directed.
- In-services staff as indicated (Cooks
meeting and all staff as needed) - Ensures proper storage and handling of food
in center
upon hire, annually, and as needed
- Temperature logs and cleanliness are
maintained for all equipment - Personal hygiene practices in place
- Food safety and correct temperatures are maintained
documented per policy and CMS/state regulation. Completes training with all
dietary staff upon hire and annually
- Protects food in all phases of preparation,
holding, service, cooking, and transportation, using HACCP Guidelines - Complies with laws and regulations applicable to position and acts
in accordance with Center’s Compliance Program - Attends and participates in in-service training, quality
assurance/performance improvement (“QAPI”) committees and other meetings as
scheduled and directed - Safety
o Knows and
follows center rules
o Follows center
dress and hygiene policies
o Demonstrates
proper use of equipment. Reports equipment needs or repairs
o Follows center
smoking policies
o Reports and
documents any incidents or accidents of residents, staff, or visitors to the
appropriate center personnel
o Reports all
hazardous conditions/equipment to Supervisor
o Performs
duties, which may include transportation of residents, as assigned in Center
Disaster Plan
§ Understands
and maintains disaster plan for dietary department not limited to the following
- Menu (including consistencies), water, disposables, and stock
- Protective equipment
- Necessary equipment
- Coordination with the department head team
o Uses required
protective equipment
o Follows
infection control standards, policies and procedures
- Resident Rights
o Knows
Resident Rights. Helps the residents/patients exercise and/or protect their
rights
o Reports
resident/patient complaints to management
o Maintains
confidentiality of resident/patient information
- HIPAA
o Follows and
adheres to Center’s policies and procedures implementing HIPAA requirements for
the privacy and security of protected health information
o Uses and/or
discloses only minimum amount of Protected Health Information necessary to
complete assigned tasks
o Reports all
suspected violation of company’s HIPAA policies or procedures to Center Privacy
Designee
Work Environment/Physical
Requirements
The
responsibilities of this position involve significant physical activities including
standing, lifting (up to 50 pounds unassisted), bending, stooping, pushing,
pulling and twisting.
Required
Education and Experience
- High School diploma (or
equivalent) - High volume food preparation
experience - Computer
proficiency with Microsoft products - Meets CMS
/State regulation for education and experience required for this position at
all times
o Refer to §483.60(a)(2) for requirements
Preferred
Education and Experience
- Experience in
a fast-paced environment - Associates
degree in related field - Experience in
industrial food production preferred - Post-acute
care or health care experience preferred
Skills,
Knowledge and Abilities: Ability to
read, write, speak, and understand English.
Ability to withstand sudden temperature changes from heat of the kitchen
to the cold of the freezers. Ability to
identify chemicals, and properly use and dilute them. Able to relate
positively, effectively, and appropriately with residents/patients, families,
community members, volunteers and other center staff. Possess special interest
in, and a positive attitude about, working with long-term care
residents/patients and the elderly. Meets all health requirements, as imposed
by law. Ability to taste and smell food
to determine quality and palatability.
Ability to handle and manipulate equipment in supervising, demonstrating,
and assisting in food preparation and serving.
Demonstrates basic computer knowledge and ability with an aptitude to
learn company applications.
Other Duties
Please note this job description
is not designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without
notice.
Our mission is to establish a culture that reinforces the values necessary to be the premier health services provider and employer in each of the communities we serve. We understand that choosing where you want to go in your career is a big decision. We would like the opportunity to show you that North Shore Healthcare is the Right Choice for you.