Worcester Investments is a family-owned and operated real estate investment company based in Kansas City, Missouri. After being founded in 2006, the family business began acquiring rental property in Oregon, where they lived. In 2007, Worcester Investments expanded into the Midwest through a real estate connection and has continued to grow steadily each year.

Today, Worcester Communities oversees 3,000+ units across multiple cities, a testament to their strategic vision. Join us on our journey to redefine multifamily living and maximize investor returns.

Whew! Still with us? Cool. Let’s talk about where you’d fit in:

DUTIES AND RESPONSIBILITIES:

• Maintain excellent customer service relationships by adhering to the Worcester Purpose and Core Values
• Must be able to take On call/snow removal once trained and on property
• Adhere to Worcester Communities Policies, Procedures and SOPs
• Ensure all service requests and repairs are completed thoroughly and promptly
• Maintain an organized, clean, and safe work area
• Assist with monitoring inventory of equipment, tools, parts, and supplies at appropriate levels
• Communicate e?ectively with residents, fellow team members, vendors, and supervisors
• Work with the properties to maintain an e?ective preventative maintenance program
• Inspect grounds, buildings, and other community features as required to minimize liability concerns
• Ensure adherence to the company's safety and hazard communications programs, policies, and procedures
• Ensures that the physical condition of the communities is maintained according to company operating and safety standards
• Work with the maintenance team to ensure excellent curb appeal at all times
• Perform scheduled maintenance on all equipment based on the manufacturer's recommendations and operating manuals
• Assistance with record keeping of maintenance logs for snow removal, pool maintenance, light audits, preventative maintenance, and freon.
• Perform other maintenance/repair work as directed by the Director of Facilities
• Assist in the daily clean up of the exterior of the community including grounds, breezeways, o?ce, model, and all common areas
• Perform swimming pool maintenance and cleaning and maintain accurate, timely chemical logs
• Report accidents and emergencies to the community manager immediately and by use of the appropriate reporting procedures
• Maintain a working knowledge of all fair housing laws, policies, and practices, and be fair and consistent in upholding these
• Perform additional tasks and responsibilities as required
• Flexible and capable of prioritizing tasks when working in a busy and changing environment
• Once you complete in this program you will be able to ful?ll the Maintenance technician program

 SUPERVISORY RESPONSIBILITIES: 

• This job has no supervisory 

QUALIFICATIONS:

• High school diploma or equivalent required
• A valid driver's license and current automobile insurance is required. The position requires individuals to furnish a reliable vehicle to ful?ll all of the job's functions
• At least one year of apartment maintenance experience is preferred
• 2 Years of HVAC experience is preferred
• Type I and II or Universal EPA certi?cations are
• CPO certi?cation is preferred
• CAMT is preferred
• Worcester Communities is committed to supporting team members in obtaining these certi?cations within 12 months of hire if they do not already possess them.
• Other licenses and certi?cations as required by local, state, or federal law
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Basic hand tools (not provided by the community)
• All equipment must be used without jeopardizing the safety of themselves, fellow associates, and residents
• Appropriate safety equipment and apparel must be worn including proper footwear/ work boots
• Computer skills required: Microsoft O?ce, Google Business Suite, Entrata Property management software required 

ATTENDANCE/TRAVEL:

• Due to property sta?ng limitations, the position requires that individual be able to work scheduled hours consistently and, if necessary, overtime hours when requested
• Travel may be required as necessary to attend training and other company functions 

COMPETENCIES: 

• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
• Customer Service - Manages di?cult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or noti?es appropriate person with an alternate
• Interpersonal Skills - Focuses on solving con?ict, not blaming; Maintains con?dentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clari?cation; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Bene?ts organization through outside activities; Supports a?rmative action and respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time e?ciently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure
• Quantity - Meets productivity standards; Completes work promptly; Strives to increase productivity; Works quickly.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identi?es external threats and opportunities; Adapts strategy to changing conditions.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data e?ectively; Able to read and interpret written information. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand
• Frequently required to walk
• Continually required to utilize hand and ?nger dexterity
• Frequently required to climb, balance, bend, stoop, kneel, or crawl
• Continually required to talk or hear
• Occasionally exposure to wet and/or humid conditions (non-weather)
• Occasionally work near moving mechanical parts
• Occasionally work in high, precarious places
• Occasionally work around fumes, airborne particles, or toxic chemicals
• Frequently exposure to outside weather conditions
• Occasionally exposure to extreme heat or cold (non-weather)
• The team member must occasionally lift and /or move more than 75 pounds / frequently lift and/or move up to 50 pounds / continually lift and/or move up to 25 pounds