Who Are We? 

RAM Hotels – a dynamic, thriving,
innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and
steadfastly taken our place as a leader in the hospitality industry of
corporate America, while serving some of the most well-known midscale hotel
brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while
continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than
simply switch companies to advance your career, you become part of the RAM
Hotels family! 

POSITION: 
Houseman  

JOB SUMMARY

Are you
friendly and enjoy “rolling out the red carpet†to guests?  Do you enjoy creating stellar guest
experiences?  Are you a team player that
is energetic, friendly, and professional? 
Do you enjoy working in a fast-paced environment with the ability to
deliver excellent customer service?  The
houseman performs routine duties of cleaning common areas of the
hotel including the front entrance, lobby, public restrooms, breakfast area,
elevators, pool, guest hallways, fitness center, employee break room and
bathroom and all meeting rooms.  The houseman promotes a positive image of the hotel
establishment to guests and enjoys assisting our guests with such a pleasant
and friendly temperament.  If you enjoy
anticipating the needs of guests to create that stellar guest experience – this
job is for you!    

JOB
RESPONSIBILITIES

• Consistently offer professional, friendly, and attentive
  service to guests; anticipate guests needs and answer questions that the
  guests may have pertaining to their visit with us; respond promptly; be
  familiar with property location, property amenities, as well as local
  attractions and activities to answer guests’ inquiries; resolve guests’
  complaints to ensure guests satisfaction
• Complete all required brand specific training as directed by
  management; complete all required health and safety training; adhere to
  all property specific brand standards; knowledge of fire alarm and
  evacuation procedures
• Clean common areas, per hotel standards and training,
  including but not limited to glass doors, floors, shelves, tables, dishes,
  walls, elevators, pool areas, fitness center, break rooms, etc.
• Familiar with the lost and found policy of the hotel; take
  responsibility in submitting any lost or found items on the property
  immediately to management – this includes any item left behind such as a
  purse, wallet, jewelry, etc.
•  Perform other tasks as
  necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·        
High-school graduate or equivalent and
a minimum of six months work-related experience (hospitality or janitorial
experience - strongly preferred)

·        
Excellent customer service skills

INDUSTRY
EXPERIENCE

·        
Previous experience in the hospitality
industry (preferred)

·        
Previous experience as a
housekeeper/room attendant or janitorial services (preferred)

REQUIRED SKILLS

·        
Ability to follow directions and work
in a fast-paced environment

·        
Additional training (as required)

·        
Must be flexible to work varied
schedules

·        
Good written and oral communication
skills

·        
Ability to listen attentively

·        
Must have the physical ability to
walk, bend, and stand for long time periods

·        
Must be able to lift up to 40 lbs.

·        
Must adhere to grooming and appearance
standards in alignment with uniform

·        
Must be dependable

ESSENTIAL SKILLS

• Ability to express compassion
  while remaining composed; ability to remain calm and focused while working
  under pressure
• Promote the property by
  demonstrating a “top-notch†attitude toward our guests which includes
  anticipating the guests needs – be proactive
• Ensure that you are always a
  positive representation of the property; embrace and respect diversity and
  multi-cultural environments

BENEFITS

RAM
Hotels hires the best people, we work extremely hard to provide benefits that
make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we
promote advancement opportunities, we offer our eligible employees
comprehensive health benefit packages for you and your family, vacation time,
quarterly bonuses, and other additional perks being an employee of RAM
Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action
employer.  All qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, national origin, disability, or protected veteran status.