Career Opportunities: Customer Project Manager (783807)
Join our Team
About this opportunity
Join Ericsson as a Customer Project Manager within ANZA Cloud Software & Services, where you will lead the delivery of complex, high-impact customer programs across 5G core networks, cloud-native platforms, and service transformation initiatives. In this role, you will take full ownership of project strategy, governance, and execution, leveraging industry-leading methodologies and tools to deliver scalable, future-ready solutions. You will act as a trusted delivery partner to customers, translating business and network needs into tangible outcomes while ensuring efficiency, innovation, and operational excellence.
What you will do
- Lead end-to-end delivery of customer projects across scope, schedule, cost, risk, and quality
- Develop robust project plans, secure resources, and drive execution to successful completion
- Own project financials including budgeting, forecasting, margin management, and cost control
- Proactively identify and manage risks, issues, changes, and interdependencies
- Lead governance forums, steering committees, and provide clear, data-driven status reporting
- Build and maintain strong, trusted relationships with customers, partners, and internal stakeholders
- Ensure compliance with contractual obligations, safety standards, and governance frameworks
- Support pre-sales and transition activities, including solution alignment and contract inputs
- Drive continuous improvement through automation, innovation, and delivery optimization initiatives
- Capture lessons learned and contribute to evolving project management best practices
The skills you bring
- Bachelor’s degree in Engineering, Telecommunications, Computer Science, or a related discipline
- Project Management certification (PMP, PMI-ACP, or equivalent preferred)
- 5+ years of experience managing complex customer or delivery programs, with 3+ years in telecom or IT environments
- Strong financial and commercial acumen, with proven experience managing budgets, forecasts, and resources
- Solid understanding of networked systems, service delivery models, and operational KPIs
- Experience working in customer-facing, contractual delivery environments with senior stakeholder exposure
- Strong analytical, problem-solving, and decision-making capabilities
- Practical understanding of automation and AI tools (e.g., Microsoft Copilot, Glean) and their application in delivery excellence
- Ability to translate customer business needs into actionable delivery outcomes
Highly desirable:
Exposure to 5G Core network applications and/or cloud infrastructure, including cloud-native architectures, containers, virtualization, and hyperscaler platforms
Key attributes:
- Strong leadership and stakeholder management skills with the ability to influence at all levels
- Confident communicator, comfortable engaging with senior executives and customer leadership teams
- Results-driven, resilient, and able to manage competing priorities in dynamic environments
- Structured, proactive, and solutions-oriented mindset
- Comfortable operating in fast-paced, multi-stakeholder, and technology-driven environments
Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
We are proud to announce at Ericsson Australia, our employees have once again voted us as a Great Place to Work® and we have been officially Certified™ in 2025. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.
Ericsson Australia Employee Benefits
• Wellness: Ericsson Australia offers a variety of programs crafted to support your physical and emotional wellbeing.
• Paid Time Off: We encourage all employees to switch off to recuperate and recharge through paid time off.
• Work Conditions: Looking to find better work / life balance? Speak to us about flexible work arrangements**
• Employee Discounts: We offer employees access to discounted health insurance, groceries and entertainment through our partner providers.
• Employee Development: Working at Ericsson gives you access to Degreed, an integrated learning platform where you can learn, upskill, develop and measure your skills.
Primary country and city: Australia (AU) || Sydney
Req ID: 783807
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- The job has been sent to
Join our Team
About this opportunity
Join Ericsson as a Customer Project Manager within ANZA Cloud Software & Services, where you will lead the delivery of complex, high-impact customer programs across 5G core networks, cloud-native platforms, and service transformation initiatives. In this role, you will take full ownership of project strategy, governance, and execution, leveraging industry-leading methodologies and tools to deliver scalable, future-ready solutions. You will act as a trusted delivery partner to customers, translating business and network needs into tangible outcomes while ensuring efficiency, innovation, and operational excellence.
What you will do
- Lead end-to-end delivery of customer projects across scope, schedule, cost, risk, and quality
- Develop robust project plans, secure resources, and drive execution to successful completion
- Own project financials including budgeting, forecasting, margin management, and cost control
- Proactively identify and manage risks, issues, changes, and interdependencies
- Lead governance forums, steering committees, and provide clear, data-driven status reporting
- Build and maintain strong, trusted relationships with customers, partners, and internal stakeholders
- Ensure compliance with contractual obligations, safety standards, and governance frameworks
- Support pre-sales and transition activities, including solution alignment and contract inputs
- Drive continuous improvement through automation, innovation, and delivery optimization initiatives
- Capture lessons learned and contribute to evolving project management best practices
The skills you bring
- Bachelor’s degree in Engineering, Telecommunications, Computer Science, or a related discipline
- Project Management certification (PMP, PMI-ACP, or equivalent preferred)
- 5+ years of experience managing complex customer or delivery programs, with 3+ years in telecom or IT environments
- Strong financial and commercial acumen, with proven experience managing budgets, forecasts, and resources
- Solid understanding of networked systems, service delivery models, and operational KPIs
- Experience working in customer-facing, contractual delivery environments with senior stakeholder exposure
- Strong analytical, problem-solving, and decision-making capabilities
- Practical understanding of automation and AI tools (e.g., Microsoft Copilot, Glean) and their application in delivery excellence
- Ability to translate customer business needs into actionable delivery outcomes
Highly desirable:
Exposure to 5G Core network applications and/or cloud infrastructure, including cloud-native architectures, containers, virtualization, and hyperscaler platforms
Key attributes:
- Strong leadership and stakeholder management skills with the ability to influence at all levels
- Confident communicator, comfortable engaging with senior executives and customer leadership teams
- Results-driven, resilient, and able to manage competing priorities in dynamic environments
- Structured, proactive, and solutions-oriented mindset
- Comfortable operating in fast-paced, multi-stakeholder, and technology-driven environments
Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
We are proud to announce at Ericsson Australia, our employees have once again voted us as a Great Place to Work® and we have been officially Certified™ in 2025. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.
Ericsson Australia Employee Benefits
• Wellness: Ericsson Australia offers a variety of programs crafted to support your physical and emotional wellbeing.
• Paid Time Off: We encourage all employees to switch off to recuperate and recharge through paid time off.
• Work Conditions: Looking to find better work / life balance? Speak to us about flexible work arrangements**
• Employee Discounts: We offer employees access to discounted health insurance, groceries and entertainment through our partner providers.
• Employee Development: Working at Ericsson gives you access to Degreed, an integrated learning platform where you can learn, upskill, develop and measure your skills.
Primary country and city: Australia (AU) || Sydney
Req ID: 783807