Description

IT Operations & Support

• Manage and maintain servers, networks, and internal systems to support daily operations.


• Provide hands-on technical support to staff across multiple office locations.


• Ensure the reliable operation of hardware, software, and communication systems.

Network & Systems Administration

• Monitor, troubleshoot, and optimize LAN/WAN, firewalls, VPNs, and VoIP systems.


• Oversee backups, disaster recovery, and data integrity processes.


• Manage user accounts, permissions, and security protocols.

Leadership & Strategy

• Supervise a small team of IT technicians and coordinate with external vendors.


• Develop and implement IT policies, procedures, and best practices.


• Assist in strategic planning for IT upgrades, expansions, and cybersecurity initiatives.

Security & Compliance

• Maintain system security, including anti-virus, firewalls, and regular patching.


• Ensure compliance with industry standards and customer data protection requirements.


• Conduct regular assessments to identify risks and vulnerabilities.

Qualifications

Required Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).


• 5+ years of experience in IT operations, with at least 2 years in a supervisory or leadership role.


• Strong understanding of Windows-based systems, networking, and server administration.


• Experience with Microsoft 365, Active Directory, and VoIP systems.


• Solid problem-solving abilities with a customer-service mindset.


• Excellent communication and organizational skills.

Preferred Qualifications:

• Experience working in the telecommunications or communications industry.


• Familiarity with rural broadband technologies or small ISP environments.


• Knowledge of cybersecurity practices and tools.


• Certifications such as CompTIA Network+, Security+, or Microsoft certifications.