Position Summary

Responsible for assisting in the overall operations and efficiency of the photography team.  This position will deliver a unique, engaging and entertaining experience to all our guests and is responsible for providing exemplary service in a professional and courteous manner. This role will also deliver a positive guest experience, while maximizing sales.

 

Duties & Responsibilities

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  Assist in the implementation of the operating policies and procedures for the Guest Experience Department. 

  
  

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  In collaboration with the Photography Manager, review customer satisfaction and trends to anticipate needs and meet guest expectations.  

  
  

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  Observe and report daily facility conditions and situations to the Photography Manager.  

  
  

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  Assist in the development and implementation of staff scheduling across the department to ensure efficient and appropriate coverage. 

  
  

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  Assist in maximizing customer interest and sales levels by displaying guest photographs appropriately. 

  
  

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  Understand the principles of visual merchandising and creating impactful displays. 

  
  

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  Assist with layout plans for stores and maintain store shelves and inventory. 

  
  

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  Remain up-to-date with industry’s best practices. 

  
  

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  Ensure back of house and storage areas are maintained to the same level of cleanliness and order as the store.  

  
  

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  Supervise and lead the photography team in its goal of delivering unique and memorable experiences to guests. 

  
  

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  Ensure all staff receive their allocated break and ensure daily coverage. 

  
  

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  Ensure the facility is clean, safe and presented to the highest of standards. 

  
  

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  In collaboration with the Photography and Multimedia Manager and Guest Experience Manager, ensure all admission and sales data is captured to maximize reporting potential.   

  
  

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  Supervise the maintenance of the retail POS systems and photography related equipment from a hardware and software aspect. 

  
  

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  Monitor and manage guest experience and flow to ensure a safe and enjoyable journey.  

  
  

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  Monitor, manage and ensure all guest experience targets are achieved.  

  
  

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  Assist in the implementation of department training programs to achieve the best guest experience.  

  
  

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  Assist in the training and development of team members to provide the necessary skills and knowledge to perform their jobs. 

  
  

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  Entertain, engage and empower team members to reduce turnover and increase retention.

  
  


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  Motivate and inspire team members to perform at their very best through role modeling, providing feedback, reward and recognition, respect and frequent communication.  

  
  


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  Assist in overseeing on-the-job training programs to establish the needs of the business. 

  
  


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  Supervision of other areas as required, such as Admissions and Merchandising. 

  
  


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  Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.  

  
  


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  In collaboration with the Life Sciences Department, ensure animal welfare and care standards are upheld. 

  
  


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  In collaboration with Life Sciences Department and the Aquarium Foundation, ensure exhibits and programs engage, educate and entertain diverse audiences.  

  
  


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  Work closely with the Aquarium Foundation to ensure volunteers and educators provide exemplary guest service and engagement.