HiringCafe
Posted 2mo ago

Tier 1 Support Technician

@ Prime Robotics
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Golden, Colorado, United States
OnsiteFull Time
Responsibilities:Serve as the first point of contact, Troubleshoot hardware and software issues, Document issues and resolutions
Requirements Summary:Entry-level Tier 1 support with strong problem-solving, solid Windows OS knowledge, clear communication; ability to work evenings. Nice to have Linux, helpdesk background, and warehouse/logistics exposure.
Technical Tools Mentioned:Windows, Linux (Nice to have), Ticketing system
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Job Description

Tier 1 Support Technician 

Location: On-Site/In-Office | Golden, CO 

About Prime Robotics 

Prime Robotics is pioneering the future of warehouse automation. Our robots handle pallet retrieval, case picking, each picking, and rack automation across active, high-throughput warehouse environments. As we scale our on-prem, production-critical systems, system software reliability, integration, and operational excellence are core competitive advantages. 

Our mission: to build resilient, high-performance systems that keep intelligent robotics running 24/7 in real warehouses. 

About the Role 

We are looking for a Tier 1 Support Technician to serve as the first point of contact for technical support across our customer sites. This is an entry-level role, so we're more interested in how you think and solve problems than what's on your resume. 

What You'll Do 

  • Serve as the first point of contact for technical support requests from customer sites 
  • Troubleshoot hardware and software issues related to our Automated Guided Vehicle (AGV) systems and supporting infrastructure 
  • Document issues and resolutions in our ticketing system 
  • Escalate complex issues to Tier 2 support when needed 
  • Assist with monitoring customer site health and system uptime 

Schedule: 10:00 AM – 7:00 PM or 11:00 AM – 8:00 PM (1-hour lunch) | One weekend per month on-call