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Posted 1w ago

Application Support Analyst

@ Aviso Wealth
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Toronto, Ontario, Canada
$80k-$87k/yrHybridFull Time
Responsibilities:Managing software, Collaborating with vendors, Provisioning access
Requirements Summary:3-5 years Tier1/Tier2 application support in enterprise environment; ITIL certification; IT Diploma or Computer Science degree; experience with SFTP, API; strong customer service; English fluency; bilingual French a plus.
Technical Tools Mentioned:SFTP, API, Ticketing System
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Job Description

Aviso Wealth:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We’re looking to fill an open role for an Application Support Analyst to join our IT team.

Reporting to the Manager, Technology Application Support, the Application Support Analyst is responsible for the end-to-end administration, monitoring, systems access management, support, and maintenance of enterprise software applications and associated infrastructure within a Business‑As‑Usual (BAU) environment.

Who you are:

  • Service – You put your clients’ needs first. You advocate service excellence, and work to deliver client-centric solutions, and proactively develop strategic partnerships that allow Aviso to become a trusted advisor and partner
  • Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
  • Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization

What your day looks like:

  •  Manage and own delivery of application in collaboration with Aviso Business Units
  • Lead and facilitate activities with vendors, including working closely with Aviso IT department with respect to the vendor roadmap
  •  Review application releases for the apps under BAU scope and work with IT and Aviso Business units on these releases
  • Manage day to day issues from Aviso Business Units with respect to the Applications
  •  Manage end‑to‑end application access provisioning, modification, and de‑provisioning
  • Responsible for managing the BAU ticket queue/scope of work for various applications, address regulatory, risk and audit requirement issues
  • Responsible for managing all configuration changes for the Application
  • Works with third party vendors with respect to data coming from the various Applications via SFTP, API, and other connectivity modes.
  • Provide application support while recognizing bugs and opportunities for application enhancements and acts as a liaison between End-Users, Business Analysts and Developers
  • Provide Overnight or weekend support for the applications on a rotational basis