Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Director, Product Delivery leads Coates’ Product Delivery function and team, partnering closely with Product Discovery, Engineering, Delivery, and the client to translate prioritized feature requests into fully defined, development-ready solutions. This role oversees the Design and Refinement lifecycle phases, ensuring high-quality UI/UX designs, user stories, functional specifications, and technical solution definitions are produced to support efficient build, testing, and release execution. Additionally, this leader is accountable for delivery readiness, downstream quality, and operational excellence across Product Owners, Technical Business Analysts, and Product Designers. Lastly, this leader ensures that Product Owners and Business Analysts are providing the necessary leadership and direction to Engineering and QA in the Implementation, Testing & Release lifecycle.

Key responsibilities for this role

Lead, coach, and develop the Product Delivery and Design organization, including Product Owners, Technical Business Analysts, and Product Designers

Own and maintain an effective handoff and refinement process from Product Discovery, ensuring feature requests are clearly understood, prioritized, and ready for delivery execution

Spearhead process definition and operational excellence for the Design and Refinement phases of the SDLC, enabling consistent, high-quality delivery outcomes

Partner closely with Engineering and Delivery leadership to ensure scope, solution definitions, and sequencing align with technical feasibility, capacity, and release delivery commitments

Maintain strong expertise in Coates’ product and solution capabilities, serving as a trusted internal and client-facing leader throughout delivery execution

Develop an understanding of the client’s technology ecosystem and ensure solution designs align effectively within that environment

Establish strong quality and completeness standards for design artifacts, functional & technical specifications, and user stories, prior to development start

Identify trends and opportunities to improve Product Delivery practices, refinement effectiveness, downstream quality, and overall customer experience

Support client adoption through release-facing collaboration, including preparation for or participation in demos, training, and documentation as needed

Conduct ongoing assessment of team capacity and skill needs, deploying resources appropriately to meet objectives, timelines, and quality expectations

Qualifications and experience

Product Delivery assumes ownership from Product Discovery upon receipt of the approved Product Requirements Document (PRD). It ensures that the Product Owner (PO) and Business Analyst (BA) teams effectively leverage the PRD to guide Solution Refinement and the development of the Functional Specification Document (FSD) for approval.

Success is measured by minimizing requirement gaps between the initial discovery PRD and the final approved FSD and ensuring minimal gaps between the approved FSD and the delivered functionality thereby maintaining alignment between defined requirements and the final product outcome.

Product Delivery performance - % of features/releases delivered on-time and within scope, to quality

Design & Refinement phase improvement times: Establish a baseline, track performance over time, and set quantitative improvement targets.

Qualitative feedback from peers and improved alignment across teams to ensure smoother product delivery

Identification of risks early with mitigations to prevent disruption to program of work

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).

Fraud Alert: Employment Scam Advisory

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.

We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

Please be advised of the following:

- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"

- We do not contact employment candidates via email to solicit personal or financial information

- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group

- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co

If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.